Scanning problems, Copying problems | HP 1200 manual

Finding the solution

You can use this section to find the solution to common copier/scanner problems.

Scanning problems

●The scanner did nothing

●No preview appeared on the screen

●Scanned image is of poor quality

●Part of the image did not scan or text is missing

●The text cannot be edited

●The scan takes too long

●Error messages appear on the screen

Copying problems

●No copy came out of the printer or the scanner did nothing

●Copies are blank, missing images, or faded

138 Chapter 10 Troubleshooting the copier/scanner

EN

Image 140

HP 1200 manual Scanning problems, Copying problems

Contents

User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Understanding the printer’s features and benefits Print with excellent qualitySave Time Save money Expand your printer Identifying the printer’s components Printer control panel Ready light green Go button and light green Priority input tray Printer input traysMain input tray Printer media guides Straight-through output path Printer output pathsOutput bin Toner door Choosing paper and other media Loading media into the input trays Main input trayPriority input tray Specific types of media Turning the power off Understanding voltage conversions Windows 9x, 2000, Millennium, and NT Accessing the printer properties driver and helpPrinter properties driver Accessing the print driver Software For Macintosh ComputersPostScript Printer Description Files PPDs HP LaserJet Utility Printer online help Printer properties online helpPrintCopyScan Online help LaserJet Document Manager Click Help from the main menu Printing a configuration Getting to know the copier/scanner Understanding the copier/scanner’s features and benefits Powerful copier software Copy PlusScan Copy Identifying the copier/scanner’s components Copier/scanner control panel Copy Scan Media input tray, guides, and output bin Copier/scanner door Supported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Getting to know the software Accessing HP LaserJet Director WindowsAccessing HP LaserJet Director Mac OS To turn off the HP LaserJet Director WindowsMac OS Open the HP LaserJet Director Accessing HP LaserJet Document Manager Windows Accessing HP Workplace Mac OS HP LaserJet Copier Copy Plus Quick Copy settingsAccessing HP LaserJet Director Toolbox HP LaserJet Device Configuration Click HP LaserJet Device ConfigureClick Device Configuration Click Programs Click HP LaserJet 1220 Series Accessing HP LaserJet Photo Center Accessing the online help HP LaserJet DirectorHP LaserJet Document Manager Any HP LaserJet 1220 software Getting to know the copier/scanner Getting to know the print server Understanding the print server’s features and benefits Using network protocols Installing the print server Identifying the print server’s components To install the HP JetDirect 175X hardware Install the printer and server Installing and configuring the network softwareInstall the software on a network Using the embedded web server Prerequisites Compatible Web Browsers Using HP Web JetAdminStarting the embedded web server Benefits of using Bootp Additional configuration and management toolsUsing Bootp Configuring the Bootp server Bootptab file entries Tag Description Address Using Dhcp Unix systems Windows systems Windows NT 4.0 serverPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types Printing transparencies and labels To print transparencies or labels Printing envelopes Printing one envelope Printing multiple envelopes Printing letterhead or preprinted forms To print letterhead or preprinted forms Printing custom-sized media or cardstock To print on custom-sized media or cardstock Media Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Accessing the watermark feature Printing watermarks Accessing the multiple pages per sheet feature Windows Accessing the multiple pages per sheet feature Mac OS Printing booklets On nextPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Scanning to e-mail Working with scanned items Using the e-mail feature Windows 98, 2000, Millennium, NT Using the e-mail feature Mac OS Editing scanned text Optical Character Recognition Online help Storing scanned text or images Acquiring an image Adjusting the contrastAccessing the contrast feature Image Enhancement Accessing the image enhancement featuresEnhancing the scanned image in HP Document Manager Canceling scan jobs Accessing the annotation featuresAdding annotations to scanned images Properties Copying tasks Understanding copying features Using the Quick Copy feature Accessing the Quick Copy settings WIndows 9x, 2000, Millennium, and NT 4.0 Using HP LaserJet Copier Accessing HP LaserJet CopierAccessing HP LaserJet Copy Plus Windows 9x, 2000, Millennium, NT 4.0, Mac OS Access HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge Using HP toner cartridges Storing toner cartridgesHP policy on non-HP toner cartridges Toner cartridge life expectancy Recycling toner cartridges Saving toner Redistributing toner Changing the toner cartridge Page Troubleshooting the printer 103 Pages did not print Finding the solutionPages printed, but there was a problem Printer light patterns Light status legend Printer initialization/Cancel Error messages on the screen Error messages on the screen Solution Avoid memory-intensive tasks such as sending a fax or Common Macintosh Problems Symptom Possible Cause Solution Problems in the Chooser Symptom Possible Cause Solution Symptom Possible Cause Solution Printing Errors USB ProblemsLaserWriter LaserWriter 8.4 and higher Software troubleshooting Hardware troubleshooting Click Select PPD Selecting an Alternate PostScript Printer Description PPDRenaming the Printer Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause Solution PS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Paper handling problems Problem Solution Paper handling problems ProblemSolution Printed page problems Problem Solution Printed page is different than what appeared on screen Printed page problems ProblemSolution Settings. See Printer properties driver for more Improving print quality Light print or fadeToner specks Dropouts Toner smear Vertical linesGray background Misformed characters Loose tonerVertical repetitive defects Wrinkles or creases SkewCurl or wave Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Clearing printer media jams Typical media jam locations Removing a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer Troubleshooting the copier/scanner 137 Scanning problems Copying problems Did you send a print or copy job before you tried to scan? SolutionDescriptionScanner did nothing SolutionDescription Correctly? No preview appeared on the screenIs the original loaded Scanned image is of poor quality SolutionDescription Solution Description Part of the image did not scan or text is missing Text cannot be edited Is the original of poor quality? Is your software set to scan in color? Do you have your resolution and grayscale set too high?Scan takes too long Source Error messages appear on the screenUnable to activate Twain Is the wrong printer No copy came out of the printer or the scanner did nothingIs media loaded in the input tray? Copies are blank, missing images, or faded Is the toner cartridge low on toner? Preventing problems Improving copy/scan quality Identifying and correcting copy/scan defects Vertical white stripesBlank pages Too light or dark Unwanted lines Black dots or streaksUnclear text Reduced size Toner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner Troubleshooting the print server 163 Finding the solution HP JetDirect 175X configuration USB Port Understanding the print server’s light patterns LED light patternsBehavior Meaning Status Using a print server configuration Understanding the print server configurationPrinting a print server configuration Status field error messages Sections and messages Section Description General HP JetDirect information Message Description Auto Negotiation Manufacturing IDDate Manufactured Snmp Set Cmty Name USB port information Device NameManufacturer Serial Number Network statistics Default Gateway TCP/IP protocol informationHost Name IP Address Config By Bootp ServerBOOTP/DHCP Server Config File Idle Timeout Access ListDomain Name DNS Server Web JetAdmin URL Primary Frame Type IPX/SPX protocol informationNode Name ENSNAP, and EN802.3 NetworkFrame Type AppleTalk protocol information Error messages Error Code and Message Description 0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Print server Verifying your hardwarePrinter Verify printing when attached to a computer Verify scanning over the network Service and support 187 Availability Hardware serviceExtended warranty Guidelines for repacking the printer Service information form Service information form Hewlett-Packard Support European Customer Support Center In-country/region support numbers Page Online services World Wide Web URLAmerica Online CompuServetm Hewlett-Packard direct ordering for accessories or supplies Obtaining software utilities and electronic information Hewlett-Packard SupportPack Hewlett-Packard service informationHewlett-Packard Support Assistant compact disc Page Worldwide country/region sales and service offices ArgentinaAustralia Austria Brazil Croatia ChileChina Colombia Germany India Greece IsraelHong Kong SAR Hungary Korea Latin American HeadquartersMéxico Middle East Romania RussiaSingapore Slovakia Turkey Venezuela UkraineUnited Arab Emirates United Kingdom Printer specifications 205 Specifications Printer specifications Environmental specificationsElectrical specifications Acoustics Printer specifications Physical specifications Printer capacities and ratings Port availability Printer specificationsMemory specifications FCC compliance Environmental Product Stewardship Program Protecting the EnvironmentThis HP LaserJet product eliminates This HP LaserJet product design reduces HP Printing Supplies Environmental Program Information PlasticsHP LaserJet Printing Supplies Returns Non-U.S. Recycling Returns Material safety data sheet Paper Regulatory statements Declaration of Conformity Korean EMI statement Laser safety statementCanadian DOC regulations Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Appendix a Printer specifications Printer and copier/scanner specifications 217 Appendix B Printer and copier/scanner specifications Dimm HP LaserJet 1220 PrintCopyScan specifications Copier/scanner capacities and ratings FCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications Print server specifications 227 Appendix C Print server specifications Electromagnetic immunity Electromagnetic emissions Safety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications Media specifications 237 Printer media specifications Guidelines for using media Paper usage Symptom Problem with paper SolutionSupported media sizes printer Paper As those used in some types of thermography Label construction LabelsTransparencies Envelopes Envelope constructionEnvelopes with double-side seams Envelopes with adhesive strips or flaps Card stock and heavy media Envelope storageCard stock construction Card stock guidelines Appendix D Media specifications Memory Dimm 245 Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm Warrantylicensing 251 Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing Accessories and ordering information Ordering information Description or use259 Order number Appendix G Accessories and ordering information Ordering information 261 Power module chart Country/region Part Numbers Input Rating Output Rating Scanner resolution and color 263 Overview Resolution and color guidelines Resolution Setting Recommended use Where you set the color value Color Appendix H Scanner resolution and color Index ARP Duplicate IP Address 181 Autonegotiation Disconnecting from Server Index IPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company