Paper handling problems

Paper handling problems

Problem

Solution

 

 

Paper jam

See Clearing printer media jams for more information.

 

Make sure that you are printing with media that meets

 

specifications. See Printer media specifications for more

 

information.

 

Make sure that you are printing with media that is not

 

wrinkled, folded, or damaged.

 

Make sure that the printer is clean. See Cleaning the

 

printer media path for more information.

 

If you are printing to the straight-through output path,

 

close and open the door again to make sure that the

 

green release levers are closed.

 

 

Print is skewed (crooked)

See Page skew for more information.

 

Adjust the media guides to the width and length of the

 

media that you are using and try reprinting. See Printer

 

media guides or Loading media into the input trays for

 

more information.

More than one sheet of media feeds through the printer at one time

The media input tray might be too full. See Loading media into the input trays for more information.

Make sure that the media is not wrinkled, folded, or damaged.

The printer separation pad might be worn. See Changing the printer separation pad for more information.

Printer does not pull media from the media input tray

Make sure that the printer is not in manual feed mode. See Printer light patterns for more information.

The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions.

Printer curled the media

See Curl or wave for more information.

 

Open the straight-through output door to print straight

 

 

through. See Printer output paths or Media for more

 

 

information.

116 Chapter 9 Troubleshooting the printer

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HP 1200 manual Paper handling problems Problem Solution