Troubleshooting the copier/scanner, 137 | HP 1200 guide

10 Troubleshooting the copier/scanner

This chapter provides information on the following subjects:

●Finding the solution

●Improving copy/scan quality

●Cleaning the copier/scanner

●Clearing copier/scanner jams

●Replacing the copier/scanner separation pad

●Removing the copier/scanner

●Closing the left side panel

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HP 1200 manual Troubleshooting the copier/scanner, 137

Contents

User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Save money Understanding the printer’s features and benefitsPrint with excellent quality Save Time Expand your printer Identifying the printer’s components Ready light green Go button and light green Printer control panel Main input tray Printer input traysPriority input tray Printer media guides Output bin Printer output pathsStraight-through output path Toner door Choosing paper and other media Specific types of media Loading media into the input traysMain input tray Priority input tray Understanding voltage conversions Turning the power off Printer properties driver Accessing the printer properties driver and helpWindows 9x, 2000, Millennium, and NT HP LaserJet Utility Accessing the print driverSoftware For Macintosh Computers PostScript Printer Description Files PPDs LaserJet Document Manager Click Help from the main menu Printer online helpPrinter properties online help PrintCopyScan Online help Printing a configuration Getting to know the copier/scanner Copy Understanding the copier/scanner’s features and benefitsPowerful copier software Copy Plus Scan Identifying the copier/scanner’s components Copy Scan Copier/scanner control panel Copier/scanner door Media input tray, guides, and output bin Supported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Accessing HP LaserJet Director Mac OS Accessing HP LaserJet Director WindowsGetting to know the software Open the HP LaserJet Director To turn off the HP LaserJet DirectorWindows Mac OS Accessing HP Workplace Mac OS Accessing HP LaserJet Document Manager Windows Accessing HP LaserJet Director Toolbox Quick Copy settingsHP LaserJet Copier Copy Plus Click Programs Click HP LaserJet 1220 Series HP LaserJet Device ConfigurationClick HP LaserJet Device Configure Click Device Configuration Accessing HP LaserJet Photo Center Any HP LaserJet 1220 software Accessing the online helpHP LaserJet Director HP LaserJet Document Manager Getting to know the copier/scanner Getting to know the print server Using network protocols Understanding the print server’s features and benefits Identifying the print server’s components Installing the print server To install the HP JetDirect 175X hardware Install the software on a network Installing and configuring the network softwareInstall the printer and server Prerequisites Using the embedded web server Starting the embedded web server Using HP Web JetAdminCompatible Web Browsers Using Bootp Additional configuration and management toolsBenefits of using Bootp Configuring the Bootp server Tag Description Bootptab file entries Address Unix systems Using Dhcp Windows NT 4.0 server Windows systemsPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types To print transparencies or labels Printing transparencies and labels Printing one envelope Printing envelopes Printing multiple envelopes To print letterhead or preprinted forms Printing letterhead or preprinted forms To print on custom-sized media or cardstock Printing custom-sized media or cardstock Media Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Printing watermarks Accessing the watermark feature Accessing the multiple pages per sheet feature Mac OS Accessing the multiple pages per sheet feature Windows On next Printing bookletsPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Working with scanned items Scanning to e-mail Using the e-mail feature Mac OS Using the e-mail feature Windows 98, 2000, Millennium, NT Editing scanned text Optical Character Recognition Online help Storing scanned text or images Accessing the contrast feature Adjusting the contrastAcquiring an image Enhancing the scanned image in HP Document Manager Accessing the image enhancement featuresImage Enhancement Properties Canceling scan jobsAccessing the annotation features Adding annotations to scanned images Copying tasks Using the Quick Copy feature Understanding copying features WIndows 9x, 2000, Millennium, and NT 4.0 Accessing the Quick Copy settings Windows 9x, 2000, Millennium, NT 4.0, Mac OS Using HP LaserJet CopierAccessing HP LaserJet Copier Accessing HP LaserJet Copy Plus Access HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge Toner cartridge life expectancy Using HP toner cartridgesStoring toner cartridges HP policy on non-HP toner cartridges Saving toner Recycling toner cartridges Redistributing toner Changing the toner cartridge Page 103 Troubleshooting the printer Pages printed, but there was a problem Finding the solutionPages did not print Light status legend Printer light patterns Printer initialization/Cancel Error messages on the screen Solution Error messages on the screen Avoid memory-intensive tasks such as sending a fax or Symptom Possible Cause Solution Problems in the Chooser Common Macintosh Problems Symptom Possible Cause Solution LaserWriter 8.4 and higher Symptom Possible Cause Solution Printing ErrorsUSB Problems LaserWriter Hardware troubleshooting Software troubleshooting Renaming the Printer Selecting an Alternate PostScript Printer Description PPDClick Select PPD PS Errors Symptom Possible Cause Solution Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Problem Solution Paper handling problems Paper handling problems ProblemSolution Printed page is different than what appeared on screen Printed page problems Problem Solution Settings. See Printer properties driver for more Printed page problems ProblemSolution Dropouts Improving print qualityLight print or fade Toner specks Gray background Vertical linesToner smear Vertical repetitive defects Loose tonerMisformed characters Curl or wave SkewWrinkles or creases Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Typical media jam locations Clearing printer media jams Removing a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer 137 Troubleshooting the copier/scanner Copying problems Scanning problems Scanner did nothing SolutionDescriptionDid you send a print or copy job before you tried to scan? SolutionDescription Is the original loaded No preview appeared on the screenCorrectly? Scanned image is of poor quality SolutionDescription Part of the image did not scan or text is missing Solution Description Is the original of poor quality? Text cannot be edited Scan takes too long Do you have your resolution and grayscale set too high?Is your software set to scan in color? Unable to activate Twain Error messages appear on the screenSource Is media loaded in the input tray? No copy came out of the printer or the scanner did nothingIs the wrong printer Is the toner cartridge low on toner? Copies are blank, missing images, or faded Improving copy/scan quality Preventing problems Too light or dark Identifying and correcting copy/scan defectsVertical white stripes Blank pages Reduced size Unwanted linesBlack dots or streaks Unclear text Toner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner 163 Troubleshooting the print server Finding the solution USB Port HP JetDirect 175X configuration Status Understanding the print server’s light patternsLED light patterns Behavior Meaning Status field error messages Using a print server configurationUnderstanding the print server configuration Printing a print server configuration Section Description Sections and messages Message Description General HP JetDirect information Snmp Set Cmty Name Auto NegotiationManufacturing ID Date Manufactured Serial Number USB port informationDevice Name Manufacturer Network statistics IP Address Default GatewayTCP/IP protocol information Host Name Config File Config ByBootp Server BOOTP/DHCP Server DNS Server Idle TimeoutAccess List Domain Name Web JetAdmin URL Node Name IPX/SPX protocol informationPrimary Frame Type Frame Type NetworkENSNAP, and EN802.3 AppleTalk protocol information Error Code and Message Description Error messages 0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Printer Verifying your hardwarePrint server Verify scanning over the network Verify printing when attached to a computer 187 Service and support Extended warranty Hardware serviceAvailability Guidelines for repacking the printer Service information form Service information form Hewlett-Packard Support European Customer Support Center In-country/region support numbers Page CompuServetm Online servicesWorld Wide Web URL America Online Obtaining software utilities and electronic information Hewlett-Packard direct ordering for accessories or supplies Hewlett-Packard Support Assistant compact disc Hewlett-Packard service informationHewlett-Packard SupportPack Page Austria Worldwide country/region sales and service officesArgentina Australia Colombia Brazil CroatiaChile China Hungary Germany IndiaGreece Israel Hong Kong SAR Middle East KoreaLatin American Headquarters México Slovakia RomaniaRussia Singapore United Kingdom Turkey VenezuelaUkraine United Arab Emirates 205 Printer specifications Acoustics SpecificationsPrinter specifications Environmental specifications Electrical specifications Printer capacities and ratings Printer specifications Physical specifications Memory specifications Printer specificationsPort availability FCC compliance This HP LaserJet product design reduces Environmental Product Stewardship ProgramProtecting the Environment This HP LaserJet product eliminates Returns Non-U.S. Recycling Returns HP Printing Supplies Environmental Program InformationPlastics HP LaserJet Printing Supplies Paper Material safety data sheet Declaration of Conformity Regulatory statements Canadian DOC regulations Laser safety statementKorean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland Appendix a Printer specifications 217 Printer and copier/scanner specifications Appendix B Printer and copier/scanner specifications Dimm Copier/scanner capacities and ratings HP LaserJet 1220 PrintCopyScan specifications FCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications 227 Print server specifications Appendix C Print server specifications Electromagnetic emissions Electromagnetic immunity Safety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications 237 Media specifications Printer media specifications Paper Guidelines for using mediaPaper usage Symptom Problem with paper Solution Supported media sizes printer As those used in some types of thermography Transparencies LabelsLabel construction Envelopes with adhesive strips or flaps EnvelopesEnvelope construction Envelopes with double-side seams Card stock guidelines Card stock and heavy mediaEnvelope storage Card stock construction Appendix D Media specifications 245 Memory Dimm Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm 251 Warrantylicensing HP Software License Terms Hewlett-Packard software license agreementPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing Order number Accessories and ordering informationOrdering information Description or use 259 Appendix G Accessories and ordering information 261 Ordering information Country/region Part Numbers Input Rating Output Rating Power module chart 263 Scanner resolution and color Overview Resolution and color guidelines Resolution Color Setting Recommended use Where you set the color value Appendix H Scanner resolution and color ARP Duplicate IP Address 181 Autonegotiation Index Index Disconnecting from Server IPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company