Brazil Croatia, Chile, China, Colombia, Czech Republic | HP 1200

Brazil	Croatia
Hewlett-Packard Brasil SA	Hewlett-Packard Trading S.A.
R. Aruana 125	Cibona Business Tower
Tambore - Barueri - SP	TRG Drazena Petrovica 3/13
06460-010	10000 Zagreb
Phone: (0xx11) 829-6612	Phone: (385) (1) 488-1000
Fax: (0xx11) 829-0018	Fax: (385) (1) 488801010

Canada

Hewlett-Packard (Canada) Ltd.

17500 Trans Canada Highway

South Service Road

Kirkland, Québec H9J 2X8

Phone: (1) (514) 697-4232

Fax: (1) (514) 697-6941

Hewlett-Packard (Canada) Ltd.

5150 Spectrum Way

Mississauga, Ontario L4W 5G1

Phone: (1) (905) 206-4725

Fax: (1) (905) 206-4739

Chile

Hewlett-Packard de Chile Avenida Andres Bello 2777 of. 1 Los Condes

Santiago, Chile

China

China Hewlett-Packard Co. Ltd. Level 5, West Wing Office China World Trade Center

No. 1, Jian Guo Men Wai Avenue Beijing 100004

Phone: (86) (10) 6505-3888,x. 5450

Fax: (86) (10) 6505-1033

Hardware Repair Center and Extended Warranty Support:

Phone: (86) (10) 6262-5666x. 6101/2 (86) (10) 6261-4167

Colombia

Hewlett-Packard Colombia

Calle 100 No. 8A -55

Torre C Oficina 309

Bogotá, Colombia

Czech Republic

Hewlett-Packard s. r. o. Novodvorská 82 CZ-14200 Praha 4 Phone: (42) (2) 613-07111 Fax: (42) (2) 471-7611

Denmark

Hewlett-Packard A/S

Kongevejen 25

DK-3460 Birkerø d

Denmark

Phone: (45) 3929 4099

Fax: (45) 4281-5810

Finland

Hewlett-Packard Oy

Piispankalliontie 17

FIN-02200 Espoo

Phone: (358) (9) 887-21

Fax: (358) (9) 887-2477

France

Hewlett-Packard France

42 Quai du Point du Jour F-92659 Boulogne Cedex Phone: (33) (146) 10-1700 Fax: (33) (146) 10-1705

200 Chapter 12 Service and support

EN

Image 202

HP 1200 manual Brazil Croatia, Chile, China, Colombia, Czech Republic, Denmark, Finland, France

Contents

User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Save Time Understanding the printer’s features and benefitsPrint with excellent quality Save money Expand your printer Identifying the printer’s components Printer control panel Ready light green Go button and light green Main input tray Printer input traysPriority input tray Printer media guides Output bin Printer output pathsStraight-through output path Toner door Choosing paper and other media Priority input tray Loading media into the input traysMain input tray Specific types of media Turning the power off Understanding voltage conversions Printer properties driver Accessing the printer properties driver and helpWindows 9x, 2000, Millennium, and NT PostScript Printer Description Files PPDs Accessing the print driverSoftware For Macintosh Computers HP LaserJet Utility PrintCopyScan Online help Printer online helpPrinter properties online help LaserJet Document Manager Click Help from the main menu Printing a configuration Getting to know the copier/scanner Scan Understanding the copier/scanner’s features and benefitsPowerful copier software Copy Plus Copy Identifying the copier/scanner’s components Copier/scanner control panel Copy Scan Media input tray, guides, and output bin Copier/scanner door Supported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Accessing HP LaserJet Director Mac OS Accessing HP LaserJet Director WindowsGetting to know the software Mac OS To turn off the HP LaserJet DirectorWindows Open the HP LaserJet Director Accessing HP LaserJet Document Manager Windows Accessing HP Workplace Mac OS Accessing HP LaserJet Director Toolbox Quick Copy settingsHP LaserJet Copier Copy Plus Click Device Configuration HP LaserJet Device ConfigurationClick HP LaserJet Device Configure Click Programs Click HP LaserJet 1220 Series Accessing HP LaserJet Photo Center HP LaserJet Document Manager Accessing the online helpHP LaserJet Director Any HP LaserJet 1220 software Getting to know the copier/scanner Getting to know the print server Understanding the print server’s features and benefits Using network protocols Installing the print server Identifying the print server’s components To install the HP JetDirect 175X hardware Install the software on a network Installing and configuring the network softwareInstall the printer and server Using the embedded web server Prerequisites Starting the embedded web server Using HP Web JetAdminCompatible Web Browsers Using Bootp Additional configuration and management toolsBenefits of using Bootp Configuring the Bootp server Bootptab file entries Tag Description Address Using Dhcp Unix systems Windows systems Windows NT 4.0 serverPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types Printing transparencies and labels To print transparencies or labels Printing envelopes Printing one envelope Printing multiple envelopes Printing letterhead or preprinted forms To print letterhead or preprinted forms Printing custom-sized media or cardstock To print on custom-sized media or cardstock Media Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Accessing the watermark feature Printing watermarks Accessing the multiple pages per sheet feature Windows Accessing the multiple pages per sheet feature Mac OS Printing booklets On nextPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Scanning to e-mail Working with scanned items Using the e-mail feature Windows 98, 2000, Millennium, NT Using the e-mail feature Mac OS Editing scanned text Optical Character Recognition Online help Storing scanned text or images Accessing the contrast feature Adjusting the contrastAcquiring an image Enhancing the scanned image in HP Document Manager Accessing the image enhancement featuresImage Enhancement Adding annotations to scanned images Canceling scan jobsAccessing the annotation features Properties Copying tasks Understanding copying features Using the Quick Copy feature Accessing the Quick Copy settings WIndows 9x, 2000, Millennium, and NT 4.0 Accessing HP LaserJet Copy Plus Using HP LaserJet CopierAccessing HP LaserJet Copier Windows 9x, 2000, Millennium, NT 4.0, Mac OS Access HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge HP policy on non-HP toner cartridges Using HP toner cartridgesStoring toner cartridges Toner cartridge life expectancy Recycling toner cartridges Saving toner Redistributing toner Changing the toner cartridge Page Troubleshooting the printer 103 Pages printed, but there was a problem Finding the solutionPages did not print Printer light patterns Light status legend Printer initialization/Cancel Error messages on the screen Error messages on the screen Solution Avoid memory-intensive tasks such as sending a fax or Common Macintosh Problems Symptom Possible Cause Solution Problems in the Chooser Symptom Possible Cause Solution LaserWriter Symptom Possible Cause Solution Printing ErrorsUSB Problems LaserWriter 8.4 and higher Software troubleshooting Hardware troubleshooting Renaming the Printer Selecting an Alternate PostScript Printer Description PPDClick Select PPD Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause Solution PS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Paper handling problems Problem Solution Paper handling problems ProblemSolution Printed page problems Problem Solution Printed page is different than what appeared on screen Printed page problems ProblemSolution Settings. See Printer properties driver for more Toner specks Improving print qualityLight print or fade Dropouts Gray background Vertical linesToner smear Vertical repetitive defects Loose tonerMisformed characters Curl or wave SkewWrinkles or creases Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Clearing printer media jams Typical media jam locations Removing a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer Troubleshooting the copier/scanner 137 Scanning problems Copying problems Scanner did nothing SolutionDescriptionDid you send a print or copy job before you tried to scan? SolutionDescription Is the original loaded No preview appeared on the screenCorrectly? Scanned image is of poor quality SolutionDescription Solution Description Part of the image did not scan or text is missing Text cannot be edited Is the original of poor quality? Scan takes too long Do you have your resolution and grayscale set too high?Is your software set to scan in color? Unable to activate Twain Error messages appear on the screenSource Is media loaded in the input tray? No copy came out of the printer or the scanner did nothingIs the wrong printer Copies are blank, missing images, or faded Is the toner cartridge low on toner? Preventing problems Improving copy/scan quality Blank pages Identifying and correcting copy/scan defectsVertical white stripes Too light or dark Unclear text Unwanted linesBlack dots or streaks Reduced size Toner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner Troubleshooting the print server 163 Finding the solution HP JetDirect 175X configuration USB Port Behavior Meaning Understanding the print server’s light patternsLED light patterns Status Printing a print server configuration Using a print server configurationUnderstanding the print server configuration Status field error messages Sections and messages Section Description General HP JetDirect information Message Description Date Manufactured Auto NegotiationManufacturing ID Snmp Set Cmty Name Manufacturer USB port informationDevice Name Serial Number Network statistics Host Name Default GatewayTCP/IP protocol information IP Address BOOTP/DHCP Server Config ByBootp Server Config File Domain Name Idle TimeoutAccess List DNS Server Web JetAdmin URL Node Name IPX/SPX protocol informationPrimary Frame Type Frame Type NetworkENSNAP, and EN802.3 AppleTalk protocol information Error messages Error Code and Message Description 0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Printer Verifying your hardwarePrint server Verify printing when attached to a computer Verify scanning over the network Service and support 187 Extended warranty Hardware serviceAvailability Guidelines for repacking the printer Service information form Service information form Hewlett-Packard Support European Customer Support Center In-country/region support numbers Page America Online Online servicesWorld Wide Web URL CompuServetm Hewlett-Packard direct ordering for accessories or supplies Obtaining software utilities and electronic information Hewlett-Packard Support Assistant compact disc Hewlett-Packard service informationHewlett-Packard SupportPack Page Australia Worldwide country/region sales and service officesArgentina Austria China Brazil CroatiaChile Colombia Hong Kong SAR Germany IndiaGreece Israel Hungary México KoreaLatin American Headquarters Middle East Singapore RomaniaRussia Slovakia United Arab Emirates Turkey VenezuelaUkraine United Kingdom Printer specifications 205 Electrical specifications SpecificationsPrinter specifications Environmental specifications Acoustics Printer specifications Physical specifications Printer capacities and ratings Memory specifications Printer specificationsPort availability FCC compliance This HP LaserJet product eliminates Environmental Product Stewardship ProgramProtecting the Environment This HP LaserJet product design reduces HP LaserJet Printing Supplies HP Printing Supplies Environmental Program InformationPlastics Returns Non-U.S. Recycling Returns Material safety data sheet Paper Regulatory statements Declaration of Conformity Canadian DOC regulations Laser safety statementKorean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Appendix a Printer specifications Printer and copier/scanner specifications 217 Appendix B Printer and copier/scanner specifications Dimm HP LaserJet 1220 PrintCopyScan specifications Copier/scanner capacities and ratings FCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications Print server specifications 227 Appendix C Print server specifications Electromagnetic immunity Electromagnetic emissions Safety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications Media specifications 237 Printer media specifications Supported media sizes printer Guidelines for using mediaPaper usage Symptom Problem with paper Solution Paper As those used in some types of thermography Transparencies LabelsLabel construction Envelopes with double-side seams EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Card stock construction Card stock and heavy mediaEnvelope storage Card stock guidelines Appendix D Media specifications Memory Dimm 245 Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm Warrantylicensing 251 Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing 259 Accessories and ordering informationOrdering information Description or use Order number Appendix G Accessories and ordering information Ordering information 261 Power module chart Country/region Part Numbers Input Rating Output Rating Scanner resolution and color 263 Overview Resolution and color guidelines Resolution Setting Recommended use Where you set the color value Color Appendix H Scanner resolution and color Index ARP Duplicate IP Address 181 Autonegotiation Disconnecting from Server Index IPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company