HP 1200 manual Availability, Hardware service, Extended warranty

Availability

Hewlett-Packard provides a variety of service and support options around the world. The availability of these programs varies depending upon your location.

Hardware service

If your hardware fails during the warranty period,

Hewlett-Packard offers the following support options:

●Hewlett-Packard repair services: Hewlett-Packard will arrange to pick up the unit, repair it, and return it to you within 5 to 10 days, depending on your location.

●Hewlett-Packard authorized service provider: You can return the unit to a local authorized service dealer.

Extended warranty

HP SupportPack provides coverage for the HP product and all HP-supplied internal components. The hardware maintenance covers a one-to-five year period from date of the HP product purchase. The HP SupportPack can provide Express Exchange or onsite service. The customer must purchase HP SupportPack within 90 days of the HP product purchase. Get more support information from the following HP Web site: http://www.hp.com/peripherals2/care_netlj/index.html

or contact the Customer Care Service and Support group; see Hewlett-Packard Support for the appropriate phone numbers and information.

188 Chapter 12 Service and support EN