Symptom

Possible Cause

Solution

The HP LaserJet USB printer does not appear in the Macintosh Chooser after the driver is selected.

This problem is caused by

Software troubleshooting

either a software or

Check that your Macintosh

hardware component.

 

supports USB.

 

Verify if your Macintosh has

 

 

Mac OS 8.6 or later.

Hardware troubleshooting

Check that the printer is turned on.

Verify that the USB cable is properly connected.

Check that you are using the appropriate high-speed USB cable.

Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Check to see if there are more than two non-powered USB hubs in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer.

Note

The iMac keyboard is a non-powered

USB hub.

112 Chapter 9 Troubleshooting the printer

EN

Page 114
Image 114
HP 1200 manual Software troubleshooting, Hardware troubleshooting