14. WARRANTY SERVICE Owner Satisfaction
Your satisfaction and good will are
important to your dealer and to us. All
Honda warranty details are explained
in the Distributor’s Limited Warranty.
Normally, any problems concerning
the product will be handled by your
dealer’s service department. If you
have a warranty problem that has not
been handled to your satisfaction, we
suggest you take the following action:
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Discuss your problem with a mem-
ber of dealership management.
Often complaints can be quickly
resolved at that level. If the prob-
lem has already been reviewed with
the Service Manager, contact the
owner of the dealership or the
General Manager.
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In order to contact the Honda
Marine Customer Service Office,
you can write to:
American Honda Motor Co., Inc.
Honda Power Equipment Division
Customer Service Office
4475 River Green Parkway
Duluth, GA 30136-2565
Or telephone: (404) 497-6400
We will need the following informa-
tion in order to assist you:
- Your name, address, and telephone
number
- Product model and serial number
- Date of purchase
- Dealer name and address
- Nature of the problem
Your purchase of a Honda product is
greatly appreciated by both your deal-
er and American Honda Motor Co.,
Inc. We want to assist you in every
way possible to assure your complete
satisfaction with your purchase.
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