ActiveSync Help

ActiveSync on the host says that a device is trying to connect, but it cannot identify it

One or more control lines are not connected. This is usually a cable problem, but on a laptop or other device, it may indicate a bad serial port.

If the HX2 is connected to a PC by a cable, disconnect the cable from the HX2 and reconnect it again.

Check that the correct connection is selected (Serial or USB “Client” if this is the initial ActiveSync installation). See Also: “Cold Boot and Loss of Host Reconnection”.

ActiveSync indicator on the host (disc in the toolbar tray) turns green and spins as soon as you connect the cable, before tapping the Connect icon (or REPLLOG.EXE in the Windows directory).

One or more control lines are tied together incorrectly. This is usually a cable problem, but on a laptop or other device, it may indicate a bad serial port.

ActiveSync indicator on the host turns green and spins, but connection never occurs

Baud rate of connection is not supported or detected by host. Check that the correct connection is selected (Serial or USB “Client” if this is the initial ActiveSync installation).

-or-

Incorrect or broken data lines in cable.

ActiveSync indicator on the host remains gray

Solution 1: ActiveSync icon on the PC does not turn green after connecting USB cable from HX2.

1.Disconnect HX2 USB cable from PC.

2.Suspend/Resume or Restart the HX2.

3.In ActiveSync > File > Connection Settings on PC disable Allow USB Connections and click OK.

4.Re-enable Allow USB Connections on the PC and click OK.

5.Reconnect USB cable from HX2 to PC.

Solution 2: The host doesn’t know you are trying to connect. May mean a bad cable, with no control lines connected, or an incompatible baud rate. Try the connection again, with a known good cable.

Testing connection with a terminal emulator program, or a serial port monitor

You can use HyperTerminal or some other terminal emulator program to do a rough test of ActiveSync. Set the terminal emulator to 8 bits, no parity, 1 stop bits, and the same baud rate as the connection on the CE device. After double-tapping REPLLOG.EXE on the CE device, the word “CLIENT” appears on the display in ASCII format. When using a serial port monitor, you see the host echo “CLIENT”, followed by “SERVER”. After this point, the data stream becomes straight (binary) PPP.

4-28