Troubleshooting
The following guide is for reference purposes only. Contact a customer service representative to preserve the limited warranty terms.
| Symptom | Possible Cause(s) | Solution |
| All Interfaces |
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| No LED, beep, or | No power is being supplied | Check the transformer, outlet, and the power strip. |
| Make sure the power cable is plugged into the | ||
| motor spin. | to the scanner. | scanner. |
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| During power up the | A | Contact a customer service representative, if the |
| unit beeps 3 times. | unit will not hold the configuration. | |
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| During power up the | There has been a | Contact a customer service representative, if the |
| unit razzes | ||
| diagnostic failure. | unit will not function. | |
| continuously. | ||
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| During power up the |
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| unit razzes once and | A VLD failure. | Contact a customer service representative. |
| the blue LED flashes. |
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| During power up the |
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| unit razzes twice and | Scanner motor failure. | Contact a customer service representative. |
| blue LED flash. |
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| There are multiple | The same symbol timeout |
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| scans upon | Adjust same symbol timeout for a longer time. | |
| is set to short. | ||
| presentation of code. |
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| The unit powers up | The beeper is disabled. | Enable the beeper. |
| No volume is selected. | Select a volume. | |
| but does not beep. | ||
| No tone is selected. | Select a tone. | |
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| The unit is trying to scan a | UPC/EAN and Code 128 are enabled by default. |
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| particular symbology that | Verify that the type of bar code being read has |
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| is not enabled. | been selected. |
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| The unit powers up | The unit has been | Verify that the bar code that is being scanned falls |
| but does not scan | configured for a character | |
| and/or beep. | length lock or a minimum | into the criteria. |
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| length and the bar code | Typical of |
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| being scanned does not | |
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| satisfy the configured | defaults to a minimum of 4 character bar code. |
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| criteria. |
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| The unit scans a bar | The scanner is configured | If the scanner is setup to support ACK/NAK, |
| code, but locks up | ||
| to support some form of | RTS/CTS, XON/XOFF, or D/E, verify that the host | |
| after the first scan | ||
| host handshaking but is | cable and host are supporting the handshaking | |
| (the blue LED stays | ||
| not receiving the signal. | properly. | |
| on). | ||
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| The unit scans but | The scanner’s data format | Verify that the scanner’s data format matches that |
| the data transmitted | ||
| does not match the host | required by the host. Make sure that the scanner | |
| to the host is | ||
| system requirements. | is connected to the proper host port. | |
| incorrect. | ||
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| 47 |