Frequently asked questions
QQ Where can I find my MAC ID and MAC CRC codes?
AA The MAC ID and MAC CRC will show in the message center of the thermostat. The numbers are also included on a card packed with the thermostat or on the back of the thermostat (visible when removed from wallplate). Each thermostat has a unique MAC ID and MAC CRC.
QQ My thermostat is unable to register to the Total Connect Comfort website.
AA Verify that the thermostat is correctly enrolled on your
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