Hotpoint JBS15, JBS56, JBS27 Before you call for service…, Problem, Possible Causes, What To Do

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
“Burning” or “oily”	This is normal in a new oven	• To speed the process, set a self-clean cycle for a
odor emitting from the	and will disappear in time.	minimum of 3 hours. See the using the self-cleaning
oven vent		oven section.
Strong odor	An odor from the insulation	• This is temporary.
	around the inside of the oven
	is normal for the first few times
	the oven is used.
Self-Cleaning Models
Oven will not self-clean	The oven temperature is too	• Allow the range to cool to room temperature and reset
	high to set a self-clean operation.	the controls.
	Oven controls improperly set.	• See the using the self-cleaning oven section.
	Oven door is not in the locked	• Make sure you move the door latch handle all the way to
	position.	the right.
Oven starts a self-clean	Oven door locked during	• Turn the Oven Temperature knob to OFF. Allow the
cycle when you wanted	cooking.	oven to cool. Never force the door latch handle.
to bake, roast or broil
“Crackling” or	This is the sound of the metal	• This is normal.
“popping” sound	heating and cooling during both
	the cooking and cleaning
	functions.
Excessive smoking	Excessive soil.	• Press the CLEAR/OFF pad. Open the windows to rid
during a clean cycle		the room of smoke. Wait until the light on the
		SELF CLEAN pad goes off. Wipe up the excess soil
		and reset the clean cycle.
Oven door will	Oven too hot.	• Allow the oven to cool below locking temperature.
not unlock
Oven not clean after a	Oven controls not properly set.	• See using the self-cleaning oven section.
clean cycle
	Oven was heavily soiled.	• Clean up heavy spillovers before starting the clean
		cycle. Heavily soiled ovens may need to self-clean
		again or for a longer period of time.
Self clean light blinks	The OVEN TEMP knob has not	• Set the OVEN TEMP knob to CLEAN. See the using the
when trying to set a	been set to CLEAN when the	self-cleaning oven section.
self clean cycle	latch was moved to the right.
	The latch was not moved to the • Move the latch to the right as far as it will go. See the
	right when the OVEN TEMP knob	using the self-cleaning oven section.
	was set to CLEAN.
Self clean light blinks	A power interruption occurred.	• Turn the OVEN TEMP knob to OFF and move the latch
during self clean cycle		to the left as far as it will go. Reset the range controls
		to the desired settings. See the using the self-cleaning
		oven section.

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