Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

“Burning” or “oily”

 

This is normal in a new oven

• To speed the process, set a self-clean cycle for a

odor emitting from the

 

and will disappear in time.

minimum of 3 hours. See the using the self-cleaning

oven vent

 

 

oven section.

 

 

 

 

Strong odor

 

An odor from the insulation

• This is temporary.

 

 

around the inside of the oven

 

 

 

is normal for the first few times

 

 

 

the oven is used.

 

 

 

 

 

Self-Cleaning Models

 

 

 

 

 

 

 

Oven will not self-clean

 

The oven temperature is too

• Allow the range to cool to room temperature and reset

 

 

high to set a self-clean operation.

the controls.

 

 

 

 

 

 

Oven controls improperly set.

• See the using the self-cleaning oven section.

 

 

 

 

 

 

Oven door is not in the locked

• Make sure you move the door latch handle all the way to

 

 

position.

the right.

 

 

 

 

Oven starts a self-clean

 

Oven door locked during

• Turn the Oven Temperature knob to OFF. Allow the

cycle when you wanted

 

cooking.

oven to cool. Never force the door latch handle.

to bake, roast or broil

 

 

 

 

 

 

 

“Crackling” or

 

This is the sound of the metal

• This is normal.

“popping” sound

 

heating and cooling during both

 

 

 

the cooking and cleaning

 

 

 

functions.

 

 

 

 

 

Excessive smoking

 

Excessive soil.

• Press the CLEAR/OFF pad. Open the windows to rid

during a clean cycle

 

 

the room of smoke. Wait until the light on the

 

 

 

SELF CLEAN pad goes off. Wipe up the excess soil

 

 

 

and reset the clean cycle.

 

 

 

 

Oven door will

 

Oven too hot.

• Allow the oven to cool below locking temperature.

not unlock

 

 

 

 

 

 

 

Oven not clean after a

 

Oven controls not properly set.

• See using the self-cleaning oven section.

clean cycle

 

 

 

 

 

 

 

 

 

Oven was heavily soiled.

• Clean up heavy spillovers before starting the clean

 

 

 

cycle. Heavily soiled ovens may need to self-clean

 

 

 

again or for a longer period of time.

 

 

 

 

Self clean light blinks

 

The OVEN TEMP knob has not

• Set the OVEN TEMP knob to CLEAN. See the using the

when trying to set a

 

been set to CLEAN when the

self-cleaning oven section.

self clean cycle

 

latch was moved to the right.

 

 

 

 

 

 

The latch was not moved to the • Move the latch to the right as far as it will go. See the

 

 

right when the OVEN TEMP knob

using the self-cleaning oven section.

 

 

was set to CLEAN.

 

 

 

 

 

Self clean light blinks

 

A power interruption occurred.

• Turn the OVEN TEMP knob to OFF and move the latch

during self clean cycle

 

 

to the left as far as it will go. Reset the range controls

 

 

 

to the desired settings. See the using the self-cleaning

 

 

 

oven section.

 

 

 

 

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Hotpoint JBS15, JBS56 Burning or oily This is normal in a new oven, Odor emitting from Will disappear in time, Oven vent
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