Troubleshooting...
I cannot read the information in the
display window...
●If the display window is not showing the correct information, switch the machine Off at the electric socket, wait 5 seconds and switch back on.
The ‘Time to End’ display jumps...
●The estimated programme times are dependant on the temperature and pressure of the incoming water supply, the option(s) selected and the load being washed. They may, therefore change during the fill stages of each programme to take into account the extra heating or fill time required.
The programme takes a long time...
●Some programmes do take a long time. Things which can lengthen the programme time include low temperature and low pressure of the incoming hot water supply, or low cold water pressure.
The machine makes a noise or vibrates
during a spin programme...
If the noise is very loud you should check whether:
i)You have removed the transit bolts.
ii)You have removed the polystyrene base. iii)You have correctly adjusted the front feet
to stabilize the machine.
iv)You have removed loose items such as coins from pockets, as these can rattle about inside the machine drum and cause damage.
The laundry has not spun dry...
●Did you use a short spin programme? If so, try again using a faster spin programme.
●Did you reduce the spin speed of the selected programme using the ‘Spin’ option control button?
If so, select a faster spin programme.
The dispenser drawer will not close
properly...
●Please check that the drawer is properly aligned.
●Is the drawer clogged with detergent? (see: CLEANING & MAINTENANCE).
Steam is coming from the dispenser
drawer...
●We have designed the machine to release steam from the dispenser drawer during hot washes, so don’t worry. It may also vent during drying.
Suds are coming from the dispenser
drawer...
●Have you used the correct low suds automatic detergent?
See ‘The Dispenser’ - Choose a suitable detergent.
●If you have used the wrong type of detergent, flush out your machine by choosing a rinse programme.
Not all of the detergent has been flushed
away...
●Check that your water supply taps are turned on fully.
●Check the inlet hoses are not kinked.
●Is your hot water pressure low? If so you may need a cold fill adaptor to run your machine as cold fill only.
The laundry is not dry after using the dry
programme...
●Is the cold water turned on at the tap?
●Did you select the correct heat/time setting?
●Was the laundry spun dry at the end of a wash programme, if not select the spin and dry option to suit the fabric type.
●Is your water pressure within limits?
Remember, you will be charged for a service call for problems caused by incorrect installation,
Washing items which do not have a wash label or washing items that are not intended as machine washable and not emptying contents from pockets may cause pump or drain blockages or may damage components of the machine.
If the machine is still not working contact Hotpoint Service, see the back page.
TROUBLE SHOOTING
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