![](/images/new-backgrounds/1270338/270338169x1.webp)
Symptom | Possible Cause | Solution |
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OS X problems |
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Printer features do not | The wrong PPD is | Verify which PPD is selected as follows: |
appear. | selected for the printer. | In the Print dialog box, click Summary. Verify that |
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| the “PPD for:” setting is correct. |
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| If the PPD setting is incorrect, delete the printer in |
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| the Print Center and add it again. You might need |
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| to manually select the PPD. |
When using OS X v10.2, the printer is not using “Rendezvous” (mDNS)
You might need to upgrade your HP Jetdirect card to a version that supports Rendezvous.
Tray 2 does not appear as | The ability to manually select installable options is |
an installed option, even | supported only in Mac OS X v10.2 and later. |
though it is installed on the |
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printer. |
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(HP LaserJet 1300 series |
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only) |
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ENWW | Common Macintosh problems 77 |