Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
●Is the printer plugged into a power outlet that is known to work?
●Is the on/off switch in the on position?
●Is the print cartridge properly installed? See Changing the print cartridge.
●Is paper properly loaded in the input tray? See Loading media into the input trays.
Yes: If you answered yes to the questions above, go to Step 2: Is the Ready light on?
No: If the printer will not turn on, Contact HP support.
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
Yes: Go to Step 3: Can you print a demo page?
No: If the control panel lights do not look like the picture above, see Status light patterns. If you are unable to resolve the problem, Contact HP support.
Step 3: Can you print a demo page?
Press the Go button to print a demo page.
Yes: If the demo page printed, go to Step 4: Is the print quality acceptable?
No: If no paper came out, see Paper handling problems.
If you are unable to resolve the problem, Contact HP support.
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