A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions.
Problem | Possible Cause | Solution |
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|
|
Screen is blank and no LED. | Power cord is disconnected. | Connect the power cord. |
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|
| Master power switch is turned | Set the master power switch on the rear panel of the |
| off. | monitor to the On position and press the front panel |
|
| power button. |
|
|
|
| Power button on front panel of | Press the front panel power button. |
| the monitor is turned off. |
|
|
|
|
| Video cable is improperly | Connect the video cable properly. Refer to Setting |
| connected. | Up the Monitor on page 4 for more information. |
|
|
|
| Screen blanking is active. | Press any key on the keyboard or move the mouse |
|
| to inactivate the screen blanking utility. |
|
|
|
Brightness is too high or low. | Brightness adjustment is not | Adjust the brightness setting using the – (Minus) and |
| set correctly. | + (Plus) buttons. |
|
|
|
Online Technical Support
For the online access to technical support information,
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:
●Monitor model number
●Monitor serial number
●Purchase date on invoice
●Conditions under which the problem occurred
●Error messages received
ENWW | Solving Common Problems 19 |
