Stiletto_RG.book Page 6 Wednesday, March 5, 2003 3:10 PM

Windows USB

problem The New Hardware Wizard did not finish.

english

possible cause

The Plug and Play operation did not complete.

solution

1.Cancel the New Hardware Wizard.

2.Remove the printer software CD from the CD-ROM drive.

3.Re-insert the printer software CD into the computer’s CD-ROM drive.

a.If nothing happens, select Start > Run, then click Browse.

b.Browse to the HPPP CD-ROM icon, then click Open.

c.Select Setup, then click Open.

The setup.exe file appears in the Run dialog box.

d.Click OK.

4.Follow the onscreen instructions to install the printer software.

problem When I tried installing the printer software the installation stopped. When I tried installing again, the New Hardware Found Wizard was gone and the USB port was

not available.

 

possible cause

solution

 

 

 

 

 

Operating system

1.

Close any virus protection programs or other

 

terminated the installation

 

software programs that are running on the

 

before it was complete.

 

computer.

 

 

 

Note: To close your anti-virus software, follow the

 

 

 

manufacturer’s instructions for disabling the software.

 

 

2.

Reinstall the printer software:

 

 

 

• Insert the printer software CD into the

 

 

 

CD-ROM drive.

 

 

 

• Follow the onscreen instructions.

 

 

3.

After installation, restart your virus protection

 

 

 

software.

 

 

 

 

6