Stiletto_RG.book Page 5 Wednesday, March 5, 2003 3:10 PM

installation troubleshooting

Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide (see page 2).

Windows

problem The installation program does not start automatically when the CD is inserted.

possible causes

•Autorun is disabled.

•The computer cannot find the autorun.exe program on the CD- ROM.

solution

1.Insert the printer software CD into the computer’s CD-ROM drive. Be careful to position the CD correctly.

2.Select Start > Run, then click Browse.

3.Browse to the HPPP CD-ROM icon, then click Open.

4.Select Setup, then click Open.

The setup.exe file appears in the Run dialog box.

5.Click OK.

english

6.Follow the onscreen instructions to install the printer software.

problem The printer software seemed to install correctly, but the printer name does not appear when File > Print is selected. The printer is not shown in the Printers folder on the

Control Panel.

 

possible cause

solution

 

 

 

 

 

Printer driver failed to

1.

Close any virus protection programs or other

 

install.

 

software programs that are running on the

 

 

 

computer.

 

 

 

Note: To close your anti-virus software, follow the

 

 

 

manufacturer’s instructions for disabling the software.

 

 

2.

Reinstall the printer software:

 

 

 

• Insert the printer software CD into the

 

 

 

CD-ROM drive,

 

 

 

• Follow the onscreen instructions.

 

 

3.

After installation, restart your virus protection

 

 

 

software.

 

 

 

 

5