Chapter 6

9.Repeat if necessary for the other print cartridge.

10.Gently close the print cartridge door and plug the power cord into the back of the product.

Cause: The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Check paper

Try the following solutions.

•Step 1: Make sure only one type of paper is loaded

•Step 2: Load the stack of paper correctly

problem a Solve

Step 1: Make sure only one type of paper is loaded

Solution: Load only one type of paper at a time.

Cause: More than one type of paper was loaded in the paper tray. If this did not solve the issue, try the next solution.

Step 2: Load the stack of paper correctly

Solution: Remove the stack of paper from the paper tray, reload the paper, and then slide the paper-width guide inward until it stops at the edge of the paper.

For more information, see: “Load media” on page 23

Cause: The paper-width guide was not positioned correctly.

40 Solve a problem