English

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Customer support

 

This section contains support information and website information.

Accessibility website options

Customers with disabilities can get help by visiting www.hp.com/accessibility.

HP website

Visit www.hp.com to:

●Learn tips for scanning more effectively and creatively.

●Access HP Scanjet driver updates and software.

●Register your product.

●Subscribe to newsletters, driver and software updates, and support alerts.

●Purchase accessories.

Support process

The HP support process works most effectively if you perform the following steps in the order specified:

1Review the on-screen help for the software and scanner, including the troubleshooting section.

2Access the HP Customer Support Website for support. If you have access to the Internet, you can obtain a wide range of information about your scanner. Visit the HP website for product help, drivers, and software updates at www. hp.com/support. The HP Customer Support Website is available in the following languages: Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese, Korean. (Danish, Finnish, and Norwegian support information is available in English only.)

3Access HP e-support. If you have access to the Internet, connect with HP via e-mail by going to www.hp.com/support. You will receive a personal reply from an HP Customer Support technician. E-mail support is available in the languages listed at that website.

4Contact your local HP dealer. If your scanner has a hardware failure, take it to your local HP dealer for a solution. Service is free during your scanner’s limited warranty period. After the warranty period, the dealer will quote a service charge.

Contact the HP Customer Support Center for support by phone. Please consult the following website to check the details and conditions of phone support in your country/region: www.hp.com/support. As a part of HP’s continuing efforts to improve phone support information services, we advise you to check the HP website on a regular basis for new information regarding service features and delivery. If you cannot solve the problem by using the

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HP Scanjet 4070 Photosmart scanner