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2 Troubleshooting
This section contains solutions for potential issues with the scanner and the transparent materials adapter (TMA).
Frequently asked questions
This section provides information on some common questions, and provides answers to those questions as well.
How do I test my scanner hardware if I think there may be a problem?
1Disconnect the USB cable and power cable from the scanner.
2Ensure that the scanner power cable is still connected to the power source.
3Press the Scan Picture (
) and the Scan Slides or Negatives (
) buttons on the front of the scanner at the same time while reconnecting the power cable to the scanner.
The carriage in the scanner should move forward. The scanner lamp should blink six times. Then the scanner carriage should move backwards.
4To end the test, disconnect the power cable.
How do I turn off the lamp?
The scanner lamp should time out and turn off automatically after a period of inactivity (about 14 minutes). If it does not turn off automatically, do the following:
1From the HP Director, click Settings.
2Select Scan Settings & Preferences.
3Select Scan Preferences.
4Click the Quality vs Speed tab.
5Turn off Extended lamp to turn the scanner lamp off after 14 minutes of inactivity. If this option is on, the scanner lamp turns off after 1 hour of inactivity.
If the scanner lamp problems continue, see “Customer support” on page 8.
How do I turn off the scanner?
Normally you do not need to turn off the scanner because after a period of inactivity (about 14 minutes), the scanner reduces to a
6 | HP Scanjet 4070 Photosmart scanner |