HP ProtectTools Troubleshooting Guide

Software

Details

Solution / Workaround

Impacted-Short

 

 

description

 

 

HP ProtectTools Embedded

Extremely intermittent error

Security—Intermittent

during file encryption or

encrypt and decrypt error

decryption occurs due to the

occurs: The process

file being used by another

cannot access the file

process, even though that file

because it is being

or folder is not being

used by another

processed by the operating

process.

system or other applications.

To resolve the failure, the user can log off and back on to the system. Restart, log off, and log back in to resolve the issue.

HP ProtectTools Embedded

Removing storage mediums

The issue is only experienced if the user

Security—Data loss in

such as a MultiBay hard drive

accesses the PSD, then removes the hard drive

removable storage occurs if

still shows PSD availability

before completing new data generation or

storage is removed prior to

and does not generate errors

transfer. If the user attempts to access the PSD

new data generation or

while adding/modifying data

when the removable hard drive is not present,

transfer

to the PSD. After system

an error message is displayed stating that the

 

restart, the PSD does not

device is not ready.

 

reflect file changes that

 

 

occurred while the removable

 

 

storage was not available.

 

 

 

 

HP ProtectTools Embedded

During uninstallation, the user

The Admin tool is used for disabling the TPM

Security—During uninstall,

has the option of uninstalling

chip, but that option is not available unless the

if user has not initialized

either without disabling the

Basic User Key has already been initialized. If it

the Basic User Key and

TPM or by first disabling the

has not, then select Ok or Cancel in order to

opens the Administration

TPM (through Admin. tool),

continue with the uninstallation process.

tool, the Disable option is

then uninstalling. Accessing

 

not available and

the Admin tool requires Basic

 

Uninstaller will not continue

User Key initialization. If

 

until the Administration tool

basic initialization has not

 

is closed.

occurred, all options are

 

 

inaccessible to the user.

 

 

Since the user has explicitly

 

 

chosen to open the Admin

 

 

tool (by clicking Yes in the

 

 

dialog box prompting Click

 

 

Yes to open Embedded

 

 

Security Administration

 

 

tool), uninstall waits until the

 

 

Admin tool is closed. If user

 

 

clicks No in that dialog box,

 

 

then the Admin tool does not

 

 

open at all and uninstall

 

 

proceeds.

 

 

 

 

8

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Technical Reference Guide