HP 413742-001 manual 8

HP ProtectTools Troubleshooting Guide

Software	Details	Solution / Workaround
Impacted-Short
description
HP ProtectTools Embedded	There is no Encrypt selection	This is a Microsoft operating system limitation. If
Security—Cannot encrypt	when right-clicking a file icon.	the locale is changed to anything else (French
any data in the Windows		(Canada), for example), then the Encrypt
2000 French (France)		selection will appear.
environment.		To work around the problem, encrypt the file as
		follows: right-click the file icon and select
		Property > Advanced > Encrypt
		Contents.
HP ProtectTools Embedded	If there is a power loss while	Perform the following procedure to recover from
Security—Errors occur after	initializing the Embedded	the power loss:
experiencing a power loss	Security chip, the following	✎ Use the Arrow keys to select various menus,
while taking ownership	issues will occur:	menu items, and to change values (unless
during the Embedded	• When attempting to	otherwise specified).
Security Initialization		1. Start or restart the computer.
	launch the Embedded
	Security Initialization	2. Press F10 when the F10=Setup message
	Wizard, the following	appears on screen (or as soon as the
	error is displayed:	monitor LED turns green).
	The Embedded	3. Select the appropriate language option.
	security cannot be
		4. Press Enter.
	initialized since the
	Embedded Security	5. Select Security > Embedded Security.
	chip has already an	6. Set the Embedded Security Device option to
	Embedded Security
		Enable.
	owner.
		7. Press F10 to accept the change.
	• When attempting to
		8. Select File > Save Changes and Exit.
	launch the User
	Initialization Wizard, the	9. Press ENTER.
	following error is	10. Press F10 to save the changes and exit the
	displayed:
		F10 Setup utility.
	The Embedded
	security is not
	initialized. To use the
	wizard, the
	Embedded Security
	must be initialized
	first.
HP ProtectTools Embedded	Enabling the TPM module	This is as designed.
Security—Computer Setup	requires a Computer Setup	The Computer Setup (F10) Utility password can
(F10) Utility password can	(F10) Utility password. Once	only be removed by a user who knows the
be removed after enabling	the module has been	password. However, HP strongly recommends
TPM Module	enabled, the user can remove	having the Computer Setup (F10) Utility
	the password. This allows	password protected at all times.

anyone with direct access to the system to reset the TPM module and cause possible loss of data.

6 www.hp.com Technical Reference Guide