HP ProtectTools Troubleshooting Guide

 

 

 

 

 

 

Software

Details

Solution / Workaround

 

Impacted-Short

 

 

 

 

description

 

 

 

HP ProtectTools Embedded Security—Intermittent system lockup occurs after creating PSD on 2 users accounts and using fast-user-switching in 128-MB system configurations

System may lock up with a black screen and non-responding keyboard and mouse instead of showing welcome (logon) screen when using fast-switching with minimal RAM.

Root Cause suspicion is a timing issue in low memory configurations.

Integrated graphics uses UMA architecture taking 8 MB of memory, leaving only 120 available to user. This 120 MB is shared by both users who are logged in and are fast-user-switching when error is generated.

Workaround is to reboot system and customer is encouraged to increase memory configuration (HP does not ship 128-MB configurations by default with security modules).

HP ProtectTools Security

All security applications such

HP ProtectTools Security Manager software must

Manager—Warning

as Embedded Security, smart

be installed before installing any security

received: The security

card, and biometrics are

plug-in.

application can not be

extendable plug-ins for the HP

 

installed until the HP

Security Manager interface.

 

Protect Tools Security

Security Manager must be

 

Manager is installed

installed before an

 

 

HP-approved security plug-in

 

 

can be loaded.

 

 

 

 

HP ProtectTools Embedded

The EFS User Authentication

This is by design—to avoid issues with Microsoft

Security—EFS User

password reopens after

EFS, a 30-second timer watchdog timer was

Authentication (password

clicking OK or returning from

created to generate the error message).

request) times out with

standby state after timeout.

 

access denied

 

 

 

 

 

HP ProtectTools Embedded

Functional descriptions during

HP is aware of translation issues and will be

Security—Minor truncation

custom setup option during

translating in future Web release.

during setup of Japanese is

installation wizard are

 

observed in functional

truncated.

 

description

 

 

 

 

 

HP ProtectTools Embedded

By allowing prompt for User

The ability to encrypt does not require password

Security—EFS Encryption

password to time out,

authentication, since this is a feature of the

works without entering

encryption is still capable on

Microsoft EFS encryption. The decryption will

password in the prompt

a file or folder.

require the user password to be supplied.

 

 

 

HP ProtectTools Embedded

Embedded security software

In future releases, the wizard and user policies

Security—Secure e-mail is

and the wizard do not control

descriptions will be modified for better clarity.

supported, even if

settings of an e-mail client

This behavior is as designed. Encrypted mail is

unchecked in User

(Outlook, Outlook Express, or

configured after Embedded Security is

Initialization Wizard or if

Netscape)

initialized.

secure e-mail configuration

 

 

is disabled in user policies

 

 

 

 

 

Technical Reference Guide

www.hp.com

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