HP ProtectTools Troubleshooting Guide

 

 

 

 

 

 

Software

Details

Solution / Workaround

 

Impacted-Short

 

 

 

 

description

 

 

 

HP ProtectTools TPM Firmware Update Utility—The tool provided through HP support Web site reports ownership required

Expected Behavior of TPM firmware Utility

The firmware upgrade tool allows the user to upgrade the firmware, both when there is and when there is not an endorsement key (EK) present. When there is no EK, no authorization is required to complete the firmware upgrade.

When there is an EK, a TPM owner must exist, since the upgrade requires owner authorization. After the successful upgrade, the platform must be restarted for the new firmware to take effect.

If the BIOS TPM is factory-reset, ownership is removed and firmware update capability is prevented until the Embedded Security Software platform and User Initialization Wizard have been configured.

*A reboot is always recommended after performing a firmware update. The firmware version is not identified correctly until after the reboot.

1.Reinstall HP ProtectTools Embedded Security Software

2.Run the Platform and User configuration wizard.

3.Ensure that the system contains Microsoft

.NET framework 1.1 installation:

•Click Start.

•Click Control Panel.

•Click Add or remove programs.

•Ensure Microsoft .NET Framework 1.1 is listed.

4.Check the hardware and software configuration:

•Click Start.

•Click All Programs.

•Click HP ProtectTools Security Manager.

•Select Embedded Security from tree menu.

•Click More Details.

The system should have the following configuration:

—Product version = V4.0.1

—Embedded Security State: Chip State = Enabled, Owner State = Initialized, User State = Initialized

—Component Info: TCG Spec. Version = 1.2

—Vendor = Broadcom Corporation —FW Version = 2.18 (or greater)

—TPM Device driver library version 2.0.0.9 (or greater)

If the FW version does not match 2.18, download and update the TPM firmware. The TPM Firmware SoftPaq is a support download available at www.hp.com.

Technical Reference Guide

www.hp.com

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