HP ProtectTools Troubleshooting Guide

 

 

 

 

 

 

Software

Details

Solution / Workaround

 

Impacted-Short

 

 

 

 

description

 

 

 

 

 

 

HP ProtectTools Embedded

If the user restores the hard

This is as designed.

Security—Initialization fails

drive from the restore CD,

The TPM must be reset and enabled again in

for TPM module after

initialization of the TPM fails.

Computer Setup (F10) Utility prior to

system restore.

 

initialization.

 

 

 

HP ProtectTools Embedded

Windows 2000 User can

The PSD is not normally shared on the network,

Security—Windows 2000

share to the network any PSD

but it can be through the hidden ($) share in

User can share to the

with the hidden ($) share. The

W2K only. HP recommends always having the

network any PSD with the

hidden share can be

built-in Administrator account

hidden ($) share

accessed over the network

password-protected.

 

 

using the hidden ($) share.

 

 

 

 

 

HP ProtectTools Embedded

By design, the ACLs for this

This is as designed.

Security—User is able to

folder is not set; therefore, a

Users have access rights to an emergency

encrypt or delete the

user can inadvertently or

archive in order to save/update their basic user

recovery archive XML file

purposely encrypt or delete

key backup copy. Customers should adopt a

 

 

the file, making it

'best practices' security approach and instruct

 

 

inaccessible. Once this file

users never to encrypt or delete the recovery

 

 

has been encrypted or

archive files.

 

 

deleted, no one can use the

 

 

 

 

TPM software.

 

 

HP ProtectTools Embedded

Encrypted files interfere with

Security—HP ProtectTools

Norton Anti Virus 2005 virus

Embedded Security EFS

scan. During the scan

interaction with Norton

process, the Basic User Key

Antivirus produces longer

password prompt asks the

encryption/decryption and

user for a password every

scan times

10 files or so. If the user does

 

not enter a password, the

 

Basic User Key password

 

prompt times out, allowing

 

NAV2005 to continue with

 

the scan. Encrypting files

 

using HP ProtectTools

 

Embedded Security EFS takes

 

longer when Norton Antivirus

 

is running.

To reduce the time required to scan HP ProtectTools Embedded Security EFS files, the user can either enter the encryption password before scanning or decrypt before scanning.

To reduce the time required to encrypt/decrypt data using HP ProtectTools Embedded Security EFS, the user should disable Auto-Protect on Norton Antivirus.

HP ProtectTools Embedded

If the user inserts an MMC or

Security—Cannot save

SD card when creating the

emergency recovery

emergency recovery archive

archive to removable

path during Embedded

media

Security Initialization, an

 

error message is displayed.

This is as designed.

Storage of the recovery archive on removable media is not supported. The recovery archive can be stored on a network drive or another local drive other than the C drive.

Technical Reference Guide

www.hp.com

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