HP ProtectTools Troubleshooting Guide

Software

Details

Solution / Workaround

Impacted-Short

 

 

description

 

 

HP ProtectTools Embedded

If the user copies files and

Security—Encrypting

folders to the PSD and tries to

folders, sub folders, and

encrypt folders/files or

files on PSD cause error

folders/subfolders, the Error

message

Applying Attributes

 

message appears. The user

 

can encrypt the same files on

 

the C:\ drive on an extra

 

installed hard drive.

This is as designed.

Moving files/folders to the PSD automatically encrypts them. There is no need to “double-encrypt” the files/folders. Attempting to double-encrypt them using on the PSD using EFS will produce this error message.

HP ProtectTools Embedded

If a drive is set up for multiple

This is as designed.

Security—Cannot Take

OS boot, ownership can only

For security reasons, the Embedded Security is

Ownership With Another

be taken with the platform

designed to work with only one OS per system.

OS In Multi-Boot Platform

initialization wizard in one

 

 

operating system.

 

 

 

 

HP ProtectTools Embedded

Encrypting a folder does not

This is as designed.

Security—Unauthorized

stop an unauthorized user

It is a feature of EFS, not the Embedded Security

administrator can view,

with administrative rights to

TPM. Embedded Security uses Microsoft EFS

delete, rename, or move

view, delete, or move

software, and EFS preserves file/folder access

the contents of encrypted

contents of the folder.

rights for all administrators.

EFS folders

 

 

 

 

 

HP ProtectTools Embedded

Encrypted folders with EFS

This is as designed.

Security—Encrypted folders

are highlighted in green in

It is a feature of EFS that it does not highlight

with EFS in Windows 2000

Windows XP, but not in

encrypted folders in Windows 2000, but it does

are not shown highlighted

Windows 2000.

in Windows XP. This is true whether or not an

in green

 

Embedded Security TPM is installed.

 

 

 

HP ProtectTools Embedded

If a user sets up the

This is as designed.

Security—EFS does not

Embedded Security, logs on

It is a feature of EFS in Windows 2000. EFS in

require a password to view

as an administrator, then logs

Windows XP, by default, will not let the user

encrypted files in Windows

off and back on as the

open files/folders without a password.

2000

administrator, the user can

 

 

subsequently see files/folders

 

 

in Windows 2000 without a

 

 

password.

 

 

 

 

HP ProtectTools Embedded

If the user attempts to restore

This is as designed.

Security—Software should

the hard drive using FAT32,

Microsoft EFS is supported only on NTFS and

not be installed on a restore

there will be no encrypt

will not function on FAT32. This is a feature of

with FAT32 partition

options for any files/folders

Microsoft's EFS and is not related to HP

 

using EFS.

ProtectTools software.

 

 

 

4

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