Frequently Asked Questions/Troubleshooting
Symptom | Possible Cause | Corrective Action |
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| Batteries | Verify batteries are functional and installed correctly. |
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| Remote control is in Child | Disengage Child Lock mode. |
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Remote control will not transmit | Lock mode |
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| Buttons not being pressed | Press button firmly for one to two seconds to ensure transmis- |
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| firmly | sion to module. |
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| Control module is not in | Ensure module switch is set to REMOTE. |
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| “REMOTE” mode |
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| Control module and remote | The control module will beep when it successfully receives a |
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Control module will not take | control are not programmed | command. If it does not beep, clear module memory and repro- |
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to each other | gram the remote control. |
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commands from remote control |
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Control module is un- | If the transmission indicator comes on when power button is |
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| plugged. In case of power | pressed, verify that the control module is plugged in the fire- |
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| outage, backup batteries | place junction box located in the controls area. Also verify that |
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| are depleted or missing | the batteries are installed in the battery pack. |
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Fan does not turn on when fireplace | Built in time delay | The fireplace must run for three minutes in order for the fan to | |
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is started | engage. |
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Fan does not turn off when fireplace | Built in time delay | The fan will run for twelve minutes after the fireplace is turned off. |
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turned off |
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Fireplace shuts down after extended |
| The fireplace will automatically shut down after nine hours of |
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continuous operation if it does not receive a command from |
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periods |
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| the remote. |
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| The fireplace cannot be turned off by remote if an external |
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| External wired wall switch | wired switch is installed and in the ON position. Turn external |
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Fireplace is on but will not shut off |
| wall switch to OFF. |
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with the remote control | Remote control or control | At control module, turn off fireplace by sliding the ON/OFF/ |
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| REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is |
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| module failure |
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| hot. Use caution when accessing module. |
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56 | Heat & Glo • |
