Troubleshooting

The WLAN connection is not working

If a WLAN connection is not working as expected, follow these suggestions:

■Be sure that the wireless light on the computer is on. If the light is off, press the wireless button to turn it on.

■Be sure that the computer wireless antennae are free from obstructions.

■Be sure that the cable or DSL modem and its power cord are properly connected, and the lights are on.

■If applicable, be sure that the wireless router (access point) is turned on and properly connected to the DSL or cable modem.

■Disconnect and then reconnect all cables, and turn the power off and then back on.

✎For more information on wireless technology, refer to the information and the Web site links in Help and Support.

✎For information on activating broadband wireless service, refer to the mobile network operator information included with your computer.

Help and Support

If the preceding questions and solutions did not address your problem, access Help and Support by selecting Start > Help and Support. Help and Support provides the following assistance:

■Information about the computer, such as model and serial number, installed software, hardware components, and specifications

■Answers to questions about using the computer

■Product information to help you learn to use the computer and operating system features

■Updates for the operating system, device drivers, and software provided on the computer

4–6

Getting Started