Troubleshooting

■Checkups for computer functionality

■Automated and interactive troubleshooting, repair solutions, and system recovery procedures

■Links to community forums of IT experts

Contacting technical support

If the computer is connected to the Internet, select Start > Help and Support > Contact support to get online help or to access the technical support telephone numbers.

For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail:

■Product name located on the display or keyboard.

■Serial number (s/n) listed on the service tag.

❏The service tag label is on the bottom of the computer.

❏To display the service tag information on the computer screen, select Start > Help and Support > System Information.

■Date the computer was purchased.

■Conditions under which the problem occurred.

■Error messages that have been displayed.

■The manufacturer and model of the printer or other accessories connected to the computer.

■Operating system version number and registration number.

To display the operating system version number and registration number, select Start > Help and Support > System Information. (On some models, the registration number may be identified in the Operating System table as the Product Id).

Getting Started

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