4
Troubleshooting
Troubleshooting resources
If you experience computer problems, perform these troubleshooting steps in the order provided until the problem is resolved:
■Refer to “Quick troubleshooting,” the next section in this chapter.
■Access additional information about the computer and Web site links through Help and Support. Select Start > Help and Support.
✎Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline.
■Contact technical support for further assistance.
Quick troubleshooting
The computer is unable to start up
To turn on the computer, press the power button. When the computer is turned on, the power light turns on.
If the computer and the power light are not turned on when you press the power button, adequate power may not be available to the computer.
Getting Started |