Contents

Connecting to a computer network . . . . . . . . . . . . 3–4 Installing additional hardware and software . . . . . 3–5 Identifying and installing hardware . . . . . . . . . 3–5 Locating and installing software . . . . . . . . . . . 3–5 Updating the software installed on the computer. . . 3–6 Finding the user guides . . . . . . . . . . . . . . . . . . . . 3–6 Turning off the computer correctly. . . . . . . . . . . . . 3–7

4 Troubleshooting

Troubleshooting resources . . . . . . . . . . . . . . . . . . 4–1 Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . 4–1 The computer is unable to start up . . . . . . . . . . 4–1 The computer screen is blank . . . . . . . . . . . . . 4–3 Software is functioning abnormally . . . . . . . . . 4–4 The computer is unusually warm . . . . . . . . . . . 4–5 An external device is not working . . . . . . . . . . 4–5 The WLAN connection is not working . . . . . . . 4–6 Help and Support . . . . . . . . . . . . . . . . . . . . . . . . 4–6 Contacting technical support . . . . . . . . . . . . . . . . 4–7

A Backup and recovery

Creating recovery discs. . . . . . . . . . . . . . . . . . . . A–1 Backing up your information . . . . . . . . . . . . . . . . A–2 When to back up . . . . . . . . . . . . . . . . . . . . . A–2 Back up suggestions . . . . . . . . . . . . . . . . . . . A–3 Backing up specific files or folders. . . . . . . . . . A–3 Backing up the entire hard drive . . . . . . . . . . . A–4 Creating recovery points . . . . . . . . . . . . . . . . A–5 Scheduling backups . . . . . . . . . . . . . . . . . . . A–5 Performing a recovery. . . . . . . . . . . . . . . . . . . . . A–6

Performing a recovery from the recovery

discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6 Performing a recovery from the hard drive . . . . A–7

iv

Getting Started