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Networked printing troubleshooting

Connection and security tips

Check for and resolve the following possible conditions:

•• Your computer might not be connected to your network. Make sure that the computer is connected to the same network to which the HP Photosmart is connected. If you are connected wirelessly, for example, it is possible that your computer is connected to a neighbor’s network by mistake.

•• Your computer might be connected to a Virtual Private Network (VPN). Temporarily disable the VPN before proceeding with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the VPN to access the product over the home network.

•• Security software might be causing problems. Security software installed on your computer is designed to protect your computer against threats that can come from outside your home network. A security software suite can contain different types of software such as an anti-virus, anti-spyware, firewall and child protection applications. Firewalls can block communication between devices connected on the home network and can cause problems when using devices like network printers and scanners.

Problems that you might see include:

-- The printer cannot be found over the network when installing the printer software. -- You suddenly cannot print to the printer even though you could the day before.

-- The printer shows that it is OFFLINE in the Printer and Faxes folder.

-- The software shows the printer status is “disconnected“ even though the printer is connected to the network. -- If you have an All-in-One, some functions work, like print, and others don’t, like scan.

A quick troubleshooting technique is to disable your firewall and check if the problem goes away.

Here are some basic guidelines for using security software:

-- If your firewall has a setting called trusted zone, use it when your computer is connected to your home network. -- Keep your firewall up to date. Many security software vendors provide updates which correct known issues.

-- If your firewall has a setting to not show alert messages, you should disable it. When installing the HP software and using the HP printer, you may see alert messages from your firewall software. You should allow any HP software which causes an alert. The alert message may provide options to allow, permit, or unblock. Also, if the alert has a remember this action or create a rule for this selection, make sure to select it. This is how the firewall learns what can be trusted on your home network.

Find more information

Additional product information can be found in the electronic Help and Readme file.

Note: If you did not install the electronic Help with the HP Photosmart software, you can install the electronic Help from the software CD or the support website. To install from the HP Photosmart software CD, insert the CD, and then begin installing the software. To install from the support website, go to the HP support website www.hp.com/support, and then download the “Full Feature Software and Drivers” software. When you see the screen listing recommended software, make sure the HP Photosmart 5510 series Help option is selected.

Learn about printer use, features, troubleshooting, notices, environmental, regulatory, and support information from the electronic Help. The Readme file contains HP support contact information, operating system requirements, and the most recent updates to your product information.

The electronic Help must be installed to view the European Union Regulatory Notice statement and compliance information. From the electronic Help, click Technical information > Regulatory notices > European Union Regulatory Notice. The Declaration of Conformity for this product is available at the following web address: www.hp.eu/certificates.

Windows

To locate the electronic Help after it has been installed:

Click Start > All Programs > HP > HP Photosmart 5510 series > Help.

Find the Readme file

Insert the software CD, open it on your desktop, double- click the ReadMe.chm located at the top-level of the software CD, and then select ReadMe in your language.

Mac

To locate the electronic Help after it has been installed:

Mac OS X v10.5 and v10.6: Click Help > Mac Help. In the Help Viewer. Choose HP Photosmart 5510 series from the Mac Help pop-up menu.

Find the Readme file

Insert the software CD, open it on your desktop, and then open the Readme folder to find the file.

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HP 5510 - B111a, 5515 - B111a manual Networked printing troubleshooting, Connection and security tips, Find more information
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5515 - B111a, 5510 - B111a specifications

The HP 5510 - B111a and 5515 - B111a printers are versatile all-in-one devices that cater to a variety of printing needs at home or in small offices. These models are part of HP's DeskJet series, known for their reliability and efficiency.

One of the standout features of both the HP 5510 and 5515 is their ability to print, scan, and copy documents, providing a comprehensive solution for everyday tasks. With their compact design, these printers are easy to fit into small spaces, making them ideal for users with limited room.

In terms of printing capabilities, the HP 5510 and 5515 offer high-quality output with a resolution of up to 4800 x 1200 dpi when using HP Advanced photo paper, ensuring that photos and documents come out sharp and vibrant. These printers leverage HP's thermal inkjet technology, which provides precise ink delivery and helps produce professional-looking prints.

Connectivity options on these printers add to their appeal. Both models support various means for printing, including USB and wireless connectivity. The built-in Wi-Fi allows users to print directly from their smartphones, tablets, or laptops without the hassle of connecting via cables. This feature is particularly advantageous for busy users who need to print documents on the go.

Moreover, the HP 5515 model includes additional features such as automatic two-sided printing, which can help save paper and reduce waste. Users can also take advantage of HP's mobile printing solutions, such as HP Smart App, which offers a user-friendly interface for printing, scanning, and managing print jobs from mobile devices.

Another noteworthy aspect of these models is their compatibility with HP's Instant Ink service, which simplifies the process of managing ink supply. This subscription-based service ensures that users never run out of ink, as it automatically orders replacement cartridges when levels are low, delivering them directly to the user's doorstep.

In terms of usability, the HP 5510 and 5515 come equipped with an intuitive control panel featuring a simple LCD display. This design makes it easy for users to navigate through different printing, scanning, and copying options, enhancing the overall user experience.

Overall, the HP 5510 - B111a and 5515 - B111a are excellent all-in-one printers that combine functionality, quality, and convenience. Their key features and advanced technologies make them well-suited for anyone seeking a reliable printing solution.
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