Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 332, 387 Transparency print quality is poor, Uneven print density, Troubleshooting 231

Models: 131 383 133 138 336 X546DTN 352 386 387 332 337 382 26C0235 333 356

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Troubleshooting

231

Transparency print quality is poor

Try one or more of the following:

CHECK THE TRANSPARENCIES

Use only transparencies recommended by the printer manufacturer.

CHECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1From the printer control panel, check the Paper Type setting from the Paper menu.

2Before sending the job to print, specify the correct type setting:

•For Windows users, specify the type from Print Properties.

•For Macintosh users, specify the type from the Print dialog.

Uneven print density

ABCDE

ABCDE

ABCDE

Replace the black and color imaging kit.

Image 231

Lexmark 332, 387 Transparency print quality is poor, Uneven print density, Troubleshooting 231, Check the Transparencies

Contents

November Users GuideContents Returning Lexmark cartridges for reuse or recycling Loading paper and specialty mediaPaper and specialty media guide PrintingCopying MailingPrinting information pages Scanning to an FTP address Faxing109 Clearing jams 113Understanding printer menus 121 Administrative support 206 Understanding printer messages 162Maintaining the printer 177 Troubleshooting 208 Index 251 236Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer Other countries and regions -See the printed Selecting a location for the printer31.37 kg 69.15 lbs Printer configurations Basic functions of the scannerBasic models Understanding the printer control panel Using the ADFUsing the scanner glass Understanding the ADF and scanner glassDescription Learning about the printer Learning about the printer Fax To field, a Dial Pause is represented by a comma Learning about the printer Memory cards Additional printer setupInstalling internal options Available optionsAccessing the system board to install internal options Flash memory card connector Memory card connector Installing a memory card Reinstall the system board access cover NotchRidge Installing a flash memory card Metal pins Plastic pinsInstalling an optional tray or drawer Installing hardware optionsAttaching cables Power cord socket Verifying printer setup Printing menu settings pagesPrinting a network setup For Windows users Setting up the printer softwareInstalling the printer software Updating available options in the printer driverFor Macintosh users Setting up wireless printingPreparing to set up the printer on a wireless network Add any installed hardware options, and then click OKInstalling the printer on a wireless network Windows Windows Enter the printer information Installing the printer on a wireless network MacintoshPrepare to configure the printer Access the AirPort optionsConfigure the printer for wireless access Configure your computer to use the printer wirelesslyFrom the Finder, navigate to Click + From the Finder, navigate to Applications UtilitiesFrom the Printer List, click Add Select Ethernet connection, and then click Continue Installing the printer on an Ethernet networkMac OS X version 10.5 or later Mac OS X version 10.4 or earlierMac OS X version Additional printer setup From the printer list, click Add Minimizing your printers environmental impact Using recycled paper and other office papersMinimizing your printers environmental impact Saving paper and tonerPlace multiple pages on one sheet of paper Conserving suppliesUnacceptable paper examples Use both sides of the paperCheck your first draft for accuracy Using Eco‑ModeSaving energy Reducing printer noisePress , and then press until Ready appears Adjusting Power SaverReturning Lexmark cartridges for reuse or recycling RecyclingRecycling Lexmark products Recycling Lexmark packagingUnlinking trays Loading paper and specialty mediaLinking and unlinking trays Linking traysPress , and then press to return to the Ready state Setting the Paper Size and Paper TypeConfiguring Universal paper settings Specify a unit of measurementSpecify the paper height and width Page Page Loading the 650‑sheet duo drawer Using the multipurpose feeder Tab Using the manual feeder Page Paper characteristics Paper and specialty media guidePaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperStatement Supported paper sizes, types, and weightsStoring paper Paper sizes supported by the printerPaper types supported by the printer Paper types and weights supported by the printer Light 1Plain 1 Card stock-maximum Index Bristol Grain long Heavy 1Cardstock 1 Glossy papersPaper capacities Input capacitiesOutput capacity Printing on specialty media Tips on using letterheadPrinting Printing a documentSource or process Print side and paper orientation Tips on using envelopes Tips on using transparenciesTips on using card stock Printing from a flash drive Flash drive File type Supported flash drives and file typesPrinting photos from a PictBridge‑enabled digital camera Printing information pagesPrinting a font sample list Printing a directory list Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerFor Macintosh users Making a quick copy Copying using the ADFCopying Making copiesCopying to transparencies Copying using the scanner glassCopying photos Copying on specialty mediaOriginal Size appears Page Making a copy lighter or darker Reducing or enlarging copiesAdjusting copy quality Copying multiple pages onto a single sheet Placing separator sheets between copiesImproving copy quality Canceling a copy jobGetting ready to e-mail Setting up the e-mail functionChange the e‑mail settings as needed Click Submit MailingMailing a document Creating an e-mail shortcut using the Embedded Web ServerSetting up the address book Sending an e-mail using the keypadMailing Press Sending an e‑mail using a shortcut numberUsing the address book Manually entering an e‑mail addressSending an e-mail using the address book Canceling an e-mailFaxing Getting the printer ready to faxFaxing Using the printer control panel for fax setup Using the Embedded Web Server for fax setupChoosing a fax connection Equipment and service options Fax connection setup Connecting to an analog telephone lineConnecting to a PBX or Isdn system Connecting to a DSL serviceConnecting to a Distinctive Ring Service Connecting to an adapter for your country or region Country/region Countries or regions except GermanyFaxing Page Germany Page Connecting to a computer with a modem Page Setting the outgoing fax name and number Setting the date and timeTurning daylight saving time on or off Faxing 100 Sending a fax using the printer control panelSending a fax using the computer Sending a faxPress the arrow buttons until Add appears, and then press Creating shortcutsEnter the shortcut number, and then press Using shortcuts and the address bookUsing fax destination shortcuts Using the address bookSending a fax at a scheduled time Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerViewing a fax log Canceling an outgoing faxUnderstanding fax options Improving fax quality Forwarding a faxFaxing 106 Scanning to an FTP address 107 Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP addressScanning to an FTP address 108 Creating an FTP shortcut using the Embedded Web ServerScanning to an FTP address using a shortcut number Under Other Settings, click Manage DestinationsScanning to a computer or USB flash memory device Scanning to a computerScanning to a computer or USB flash memory device 109 Insert a USB flash memory device into the front USB port Scanning to a USB flash memory deviceImproving scan quality Using the Scan Center softwareUnderstanding the Scan Center features Understanding scan to computer optionsUsing the ScanBack utility Using the ScanBack UtilityScanning to a computer or USB flash memory device 112 Paper recommendations Clearing jamsAvoiding jams Paper tray recommendationsClearing jams 114 Understanding jam numbers and locationsClearing jams 115 Paper jamPaper jam Page Clearing jams 118 243 paper jamsClearing jams 119 Page Understanding printer menus 121 SettingsUnderstanding printer menus Menus listUnderstanding printer menus 122 Default Source menuSupplies menu Paper menuTray x Type Size/Type menuUnderstanding printer menus 123 Tray x SizeMP Feeder Type Understanding printer menus 124Manual Paper Type MP Feeder SizeUnderstanding printer menus 125 Paper Texture menuUnderstanding printer menus 126 Understanding printer menus 127 Paper Weight menuUnderstanding printer menus 128 Paper Loading menuUnderstanding printer menus 129 Custom Types menuID Card Universal Setup menuCustom Scan Sizes menu Understanding printer menus 130Reports menu Reports menuUnderstanding printer menus 131 Understanding printer menus 132 Network/PortsActive NIC menu Network menuNetwork Buffer PS SmartSwitchNPA Mode Understanding printer menus 133Wireless menu USB menuUnderstanding printer menus 134 ENA Netmask Understanding printer menus 135USB Buffer ENA AddressSettings menu General Settings menuUnderstanding printer menus 136 Understanding printer menus 137 Understanding printer menus 138 Print RecoveryPaper Saver Copy Settings menuContent Sides DuplexUnderstanding printer menus 140 Fax Settings menu General Fax SettingsUnderstanding printer menus 141 Understanding printer menus 142 Fax Send SettingsAutomatic Redial Understanding printer menus 143Duplex Dial PrefixUnderstanding printer menus 144 Understanding printer menus 145 Fax Receive SettingsFax Log Settings Speaker SettingsUnderstanding printer menus 146 Distinctive Rings Scan SettingsFlash Drive menu Flash Drive menuUnderstanding printer menus 148 ColorOrientation Understanding printer menus 149 Print SettingsUnderstanding printer menus 150 Print SettingsSetup menu Finishing menu‑Up Understanding printer menus 151Copies Blank PagesUnderstanding printer menus 152 Quality menuRGB Saturation Understanding printer menus 153RGB Brightness RGB ContrastManual Color RGB Color AdjustUtilities menu Understanding printer menus 154PostScript menu PCL Emul menuUnderstanding printer menus 155 Font Name Symbol SetPCL Emulation Settings Understanding printer menus 156Tray Renumber Understanding printer menus 157Image menu PictBridge menuUnderstanding printer menus 158 Understanding printer menus 159 Set Date and TimeTime Zone Europe and Africa Understanding printer menus 160Time Zone North, Central, South AmericaPacific region Enable NTPUnderstanding printer menus 161 Time Zone AustraliaUnderstanding printer messages List of status and error messagesFax complete Close doorColor Low DialingInvalid Engine Code Ladp connection errorIncoming call Insert TrayNo analog phone line MaintenanceMenus disabled Memory full, cannot send faxesPhone in Use Power SaverPrinting error Reading error Remove driveRemove originals from the scanner ADF Receiving pXXReload printed pages in Tray Remote Management ActiveStandard Exit Bin Full Unsupported ModeScanner ADF Cover Open Sending pXXWaiting, too many events USB drive disabledUse camera controls to print WaitingMemory Full Insufficient memory to support Resource Save featurePpds Font Error Insufficient memory to collate jobNot enough free space in flash memory for resources Network x Software ErrorStandard USB Port Disabled Too many flash options installedReplace waste toner box Input config errorToo many trays attached Incompatible trayUnderstanding printer messages 173 DisplayedYy Paper jam area name Paper Jam Check DuplexFlatbed Cover Open 24x Paper Jam Check TrayADF Scanning Jams Paper Missing940.01 Scanner DisabledScanner Auto Disabled ADF Jam941.02 Service message943.01 940.02Checking the status of supplies from a network computer Maintaining the printerStoring supplies Checking the status of suppliesOrdering supplies Ordering toner cartridgesMaintaining the printer 178 Ordering imaging kits Ordering a waste toner bottleMaintaining the printer 179 Replacing supplies Replacing the waste toner bottleMaintaining the printer 180 Page Page Maintaining the printer 183 Close the front door Replacing a black imaging kitPage Page Page Page Page Replacing a black and color imaging kit Page Page Page Page Page Maintaining the printer 195 Close the front door Replacing a toner cartridgePage Maintaining the printer 197 Close the top door Replacing a developer unitPage Page Page Page Page Maintaining the printer 203 Close the front door Cleaning the exterior of the printerMaintaining the printer 204 Cleaning the scanner glassMoving the printer Before moving the printerShipping the printer Moving the printer to another locationAdministrative support Using the Embedded Web ServerAdministrative support 206 Viewing reports Setting up e‑mail alertsError message about reading USB drive appears TroubleshootingSolving basic printer problems Solving printing problemsJob takes longer than expected to print Jobs do not printLarge jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect or strange characters print Tray linking does not workScanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respondCopy is TOO Light or TOO Dark Poor copy qualityToner MAY be LOW Scanner Glass MAY be DirtySolving scanner problems Partial document or photo copiesChecking an unresponsive scanner Scan was not successful Scanning takes too long or freezes the computerPoor scanned image quality Cannot scan from a computer Solving fax problemsTroubleshooting 215 Partial document or photo scansCheck the Telephone Wall Jack Review this Digital Phone Service ChecklistCannot send or receive a fax Check the Printer ConnectionsCan send but not receive faxes Received fax has poor print quality Can receive but not send faxesBlocking junk faxes Solving option problemsReset the Printer Make Sure the Option is Installed CorrectlyMultipurpose feeder DrawersPaper jam message remains after jam is cleared Solving paper feed problemsMemory card Paper frequently jamsPacking Material MAY be on the Print Cartridge Solving print quality problemsBlank pages Characters have jagged or uneven edgesGray background Check the Toner Darkness SettingClipped images Dark linesImaging KIT MAY be Defective Incorrect marginsLight colored line, white line, or incorrectly colored line Toner Cartridge MAY be DefectiveFuser MAY be Worn or Defective Paper curlPrint irregularities Has the Paper Absorbed Moisture DUE to High HUMIDITY?Repeating Marks Occur Multiple Times on a Repeating defectsSkewed print Print is too lightImaging KIT MAY be Worn or Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsMake Sure Color Saver is SET to OFF Toner Cartridge MAY be LOWPrint is too dark Troubleshooting 228Print Cartridge MAY be Defective or LOW on Toner Make Sure the Print Cartridge is Properly InstalledSolid color pages Toner fog or background shading appears onPrint Cartridge MAY be Defective Check the Paper Texture SettingToner rubs off Toner specksCheck the Transparencies Troubleshooting 231Transparency print quality is poor Uneven print densityRemove and reinstall the toner cartridges Solving color quality problemsFAQ about color printing Troubleshooting 232How is color specified in a document to be printed? Troubleshooting 233Object type Color conversion tables Manual Color menuTroubleshooting 235 Embedded Web Server does not openContacting Customer Support November Product informationEdition notice 236Trademarks Modular component notice237 238 Noise emission levels239 Mercury statement Temperature informationLaser notice Laser advisory label240 Power consumptionProduct power consumption Power SaverTotal energy usage Off modeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada242 243 South Africa telecommunications noticeVerwendung dieses Produkts in der Schweiz Using this product in SwitzerlandRegulatory notices for wireless products Utilisation de ce produit en Suisse245 Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada246 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 247248 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KYExtent of limited warranty Limitation of liability249 Patent acknowledgment Additional rights250 Index NumericsIndex 251 Page Page Page Page