Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 336, 387 Solving color quality problems, Color misregistration, FAQ about color printing

Models: 131 383 133 138 336 X546DTN 352 386 387 332 337 382 26C0235 333 356

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Troubleshooting

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Solving color quality problems

This section helps answer some basic color‑related questions and describes how some of the features provided in the Quality menu can be used to solve typical color problems.

Color misregistration

ABCDE

ABCDE

Color has shifted outside of the appropriate area or has been superimposed over another color area. These are possible solutions. Try one or more of the following:

A TONER CARTRIDGE MAY BE DEFECTIVE

Remove and reinstall the toner cartridges.

CALIBRATE THE COLOR

The printer will automatically calibrate the colors whenever a new imaging kit is detected. If a toner cartridge is replaced, a manual alignment will need to be performed.

1From the printer control panel, press .

2From the Admin menu, press the arrow buttons until Settings appears, and then press .

3Press the arrow buttons until Print menu appears, and then press .

4Press the arrow buttons until Quality menu appears, and then press .

5Press the arrow buttons until Color Adjust appears, and then press .

Calibrating appears.

FAQ about color printing

What is RGB color?

Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner. RGB color is a method of describing colors by indicating the amount of red, green, or blue needed to produce a certain color.

What is CMYK color?

Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet printers, and color laser printers create colors in this manner. CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black needed to reproduce a particular color.

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Lexmark 336, 387, 386 Solving color quality problems, Color misregistration, FAQ about color printing, Troubleshooting 232

Contents

Users Guide NovemberContents Loading paper and specialty media Paper and specialty media guidePrinting Returning Lexmark cartridges for reuse or recyclingMailing CopyingPrinting information pages Faxing Scanning to an FTP addressClearing jams 113 109Understanding printer menus 121 Understanding printer messages 162 Administrative support 206Maintaining the printer 177 Troubleshooting 208 236 Index 251Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer Selecting a location for the printer Other countries and regions -See the printed31.37 kg 69.15 lbs Basic functions of the scanner Printer configurationsBasic models Using the ADF Using the scanner glassUnderstanding the ADF and scanner glass Understanding the printer control panelDescription Learning about the printer Learning about the printer Fax To field, a Dial Pause is represented by a comma Learning about the printer Additional printer setup Installing internal optionsAvailable options Memory cardsAccessing the system board to install internal options Flash memory card connector Memory card connector Installing a memory card Notch Reinstall the system board access coverRidge Installing a flash memory card Plastic pins Metal pinsInstalling hardware options Installing an optional tray or drawerAttaching cables Power cord socket Printing menu settings pages Verifying printer setupPrinting a network setup Setting up the printer software Installing the printer softwareUpdating available options in the printer driver For Windows usersSetting up wireless printing Preparing to set up the printer on a wireless networkAdd any installed hardware options, and then click OK For Macintosh usersInstalling the printer on a wireless network Windows Windows Installing the printer on a wireless network Macintosh Prepare to configure the printerAccess the AirPort options Enter the printer informationConfigure your computer to use the printer wirelessly Configure the printer for wireless accessFrom the Finder, navigate to From the Finder, navigate to Applications Utilities Click +From the Printer List, click Add Installing the printer on an Ethernet network Select Ethernet connection, and then click ContinueMac OS X version 10.4 or earlier Mac OS X version 10.5 or laterMac OS X version Additional printer setup From the printer list, click Add Using recycled paper and other office papers Minimizing your printers environmental impactSaving paper and toner Minimizing your printers environmental impactConserving supplies Unacceptable paper examplesUse both sides of the paper Place multiple pages on one sheet of paperUsing Eco‑Mode Saving energyReducing printer noise Check your first draft for accuracyAdjusting Power Saver Press , and then press until Ready appearsRecycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingLoading paper and specialty media Linking and unlinking traysLinking trays Unlinking traysSetting the Paper Size and Paper Type Configuring Universal paper settingsSpecify a unit of measurement Press , and then press to return to the Ready stateSpecify the paper height and width Page Page Loading the 650‑sheet duo drawer Using the multipurpose feeder Tab Using the manual feeder Page Paper and specialty media guide Paper characteristicsPaper guidelines Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterheadSupported paper sizes, types, and weights Storing paperPaper sizes supported by the printer StatementPaper types supported by the printer Light 1 Paper types and weights supported by the printerPlain 1 Heavy 1 Cardstock 1Glossy papers Card stock-maximum Index Bristol Grain longInput capacities Paper capacitiesOutput capacity Tips on using letterhead PrintingPrinting a document Printing on specialty mediaSource or process Print side and paper orientation Tips on using transparencies Tips on using envelopesTips on using card stock Printing from a flash drive Supported flash drives and file types Flash drive File typePrinting information pages Printing photos from a PictBridge‑enabled digital cameraPrinting a font sample list Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing a directory listFor Macintosh users Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Copying to transparenciesOriginal Size appears Page Reducing or enlarging copies Making a copy lighter or darkerAdjusting copy quality Placing separator sheets between copies Copying multiple pages onto a single sheetCanceling a copy job Improving copy qualitySetting up the e-mail function Change the e‑mail settings as needed Click SubmitMailing Getting ready to e-mailCreating an e-mail shortcut using the Embedded Web Server Setting up the address bookSending an e-mail using the keypad Mailing a documentSending an e‑mail using a shortcut number Using the address bookManually entering an e‑mail address Mailing PressCanceling an e-mail Sending an e-mail using the address bookGetting the printer ready to fax FaxingFaxing Using the Embedded Web Server for fax setup Using the printer control panel for fax setupChoosing a fax connection Connecting to an analog telephone line Equipment and service options Fax connection setupConnecting to a DSL service Connecting to a PBX or Isdn systemConnecting to a Distinctive Ring Service Connecting to an adapter for your country or region Countries or regions except Germany Country/regionFaxing Page Germany Page Connecting to a computer with a modem Page Setting the date and time Setting the outgoing fax name and numberTurning daylight saving time on or off Sending a fax using the printer control panel Sending a fax using the computerSending a fax Faxing 100Creating shortcuts Press the arrow buttons until Add appears, and then pressUsing shortcuts and the address book Using fax destination shortcutsUsing the address book Enter the shortcut number, and then pressCustomizing fax settings Changing the fax resolutionMaking a fax lighter or darker Sending a fax at a scheduled timeCanceling an outgoing fax Viewing a fax logUnderstanding fax options Forwarding a fax Improving fax qualityFaxing 106 Scanning to an FTP address using the keypad Scanning to an FTP addressScanning to an FTP address Scanning to an FTP address 107Creating an FTP shortcut using the Embedded Web Server Scanning to an FTP address using a shortcut numberUnder Other Settings, click Manage Destinations Scanning to an FTP address 108Scanning to a computer Scanning to a computer or USB flash memory deviceScanning to a computer or USB flash memory device 109 Scanning to a USB flash memory device Insert a USB flash memory device into the front USB portUsing the Scan Center software Understanding the Scan Center featuresUnderstanding scan to computer options Improving scan qualityUsing the ScanBack Utility Using the ScanBack utilityScanning to a computer or USB flash memory device 112 Clearing jams Avoiding jamsPaper tray recommendations Paper recommendationsUnderstanding jam numbers and locations Clearing jams 114Paper jam Clearing jams 115Paper jam Page 243 paper jams Clearing jams 118Clearing jams 119 Page Settings Understanding printer menusMenus list Understanding printer menus 121Default Source menu Supplies menuPaper menu Understanding printer menus 122Size/Type menu Understanding printer menus 123Tray x Size Tray x TypeUnderstanding printer menus 124 Manual Paper TypeMP Feeder Size MP Feeder TypePaper Texture menu Understanding printer menus 125Understanding printer menus 126 Paper Weight menu Understanding printer menus 127Paper Loading menu Understanding printer menus 128Custom Types menu Understanding printer menus 129Universal Setup menu Custom Scan Sizes menuUnderstanding printer menus 130 ID CardReports menu Reports menuUnderstanding printer menus 131 Network/Ports Active NIC menuNetwork menu Understanding printer menus 132PS SmartSwitch NPA ModeUnderstanding printer menus 133 Network BufferUSB menu Wireless menuUnderstanding printer menus 134 Understanding printer menus 135 USB BufferENA Address ENA NetmaskGeneral Settings menu Settings menuUnderstanding printer menus 136 Understanding printer menus 137 Print Recovery Understanding printer menus 138Copy Settings menu ContentSides Duplex Paper SaverUnderstanding printer menus 140 General Fax Settings Fax Settings menuUnderstanding printer menus 141 Fax Send Settings Understanding printer menus 142Understanding printer menus 143 DuplexDial Prefix Automatic RedialUnderstanding printer menus 144 Fax Receive Settings Understanding printer menus 145Speaker Settings Fax Log SettingsUnderstanding printer menus 146 Scan Settings Flash Drive menuFlash Drive menu Distinctive RingsColor Understanding printer menus 148Orientation Print Settings Understanding printer menus 149Print Settings Setup menuFinishing menu Understanding printer menus 150Understanding printer menus 151 CopiesBlank Pages ‑UpQuality menu Understanding printer menus 152Understanding printer menus 153 RGB BrightnessRGB Contrast RGB SaturationColor Adjust Utilities menuUnderstanding printer menus 154 Manual Color RGBPCL Emul menu PostScript menuUnderstanding printer menus 155 Symbol Set PCL Emulation SettingsUnderstanding printer menus 156 Font NameUnderstanding printer menus 157 Tray RenumberPictBridge menu Image menuUnderstanding printer menus 158 Set Date and Time Understanding printer menus 159Understanding printer menus 160 Time Zone North, Central,South America Time Zone Europe and AfricaEnable NTP Understanding printer menus 161Time Zone Australia Pacific regionList of status and error messages Understanding printer messagesClose door Color LowDialing Fax completeLadp connection error Incoming callInsert Tray Invalid Engine CodeMaintenance Menus disabledMemory full, cannot send faxes No analog phone linePower Saver Printing errorReading error Remove drive Phone in UseReceiving pXX Reload printed pages in TrayRemote Management Active Remove originals from the scanner ADFUnsupported Mode Scanner ADF Cover OpenSending pXX Standard Exit Bin FullUSB drive disabled Use camera controls to printWaiting Waiting, too many eventsInsufficient memory to support Resource Save feature Ppds Font ErrorInsufficient memory to collate job Memory FullNetwork x Software Error Standard USB Port DisabledToo many flash options installed Not enough free space in flash memory for resourcesInput config error Too many trays attachedIncompatible tray Replace waste toner boxDisplayed Yy Paper jam area namePaper Jam Check Duplex Understanding printer messages 17324x Paper Jam Check Tray ADF Scanning JamsPaper Missing Flatbed Cover OpenScanner Disabled Scanner Auto DisabledADF Jam 940.01Service message 943.01940.02 941.02Maintaining the printer Storing suppliesChecking the status of supplies Checking the status of supplies from a network computerOrdering toner cartridges Ordering suppliesMaintaining the printer 178 Ordering a waste toner bottle Ordering imaging kitsMaintaining the printer 179 Replacing the waste toner bottle Replacing suppliesMaintaining the printer 180 Page Page Replacing a black imaging kit Maintaining the printer 183 Close the front doorPage Page Page Page Page Replacing a black and color imaging kit Page Page Page Page Page Replacing a toner cartridge Maintaining the printer 195 Close the front doorPage Replacing a developer unit Maintaining the printer 197 Close the top doorPage Page Page Page Page Cleaning the exterior of the printer Maintaining the printer 203 Close the front doorCleaning the scanner glass Moving the printerBefore moving the printer Maintaining the printer 204Moving the printer to another location Shipping the printerUsing the Embedded Web Server Administrative supportAdministrative support 206 Setting up e‑mail alerts Viewing reportsTroubleshooting Solving basic printer problemsSolving printing problems Error message about reading USB drive appearsJobs do not print Job takes longer than expected to printJob prints from the wrong tray or on the wrong paper Incorrect or strange characters printTray linking does not work Large jobs do not collateSolving copy problems Unexpected page breaks occurCopier does not respond Scanner unit does not closePoor copy quality Toner MAY be LOWScanner Glass MAY be Dirty Copy is TOO Light or TOO DarkPartial document or photo copies Solving scanner problemsChecking an unresponsive scanner Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality Solving fax problems Troubleshooting 215Partial document or photo scans Cannot scan from a computerReview this Digital Phone Service Checklist Cannot send or receive a faxCheck the Printer Connections Check the Telephone Wall JackCan send but not receive faxes Can receive but not send faxes Received fax has poor print qualitySolving option problems Reset the PrinterMake Sure the Option is Installed Correctly Blocking junk faxesDrawers Multipurpose feederSolving paper feed problems Memory cardPaper frequently jams Paper jam message remains after jam is clearedSolving print quality problems Blank pagesCharacters have jagged or uneven edges Packing Material MAY be on the Print CartridgeCheck the Toner Darkness Setting Clipped imagesDark lines Gray backgroundIncorrect margins Light colored line, white line, or incorrectly colored lineToner Cartridge MAY be Defective Imaging KIT MAY be DefectivePaper curl Print irregularitiesHas the Paper Absorbed Moisture DUE to High HUMIDITY? Fuser MAY be Worn or DefectiveRepeating defects Skewed printPrint is too light Repeating Marks Occur Multiple Times on aCheck the DARKNESS, BRIGHTNESS, and Contrast Settings Make Sure Color Saver is SET to OFFToner Cartridge MAY be LOW Imaging KIT MAY be Worn or DefectiveTroubleshooting 228 Print is too darkMake Sure the Print Cartridge is Properly Installed Solid color pagesToner fog or background shading appears on Print Cartridge MAY be Defective or LOW on TonerCheck the Paper Texture Setting Toner rubs offToner specks Print Cartridge MAY be DefectiveTroubleshooting 231 Transparency print quality is poorUneven print density Check the TransparenciesSolving color quality problems FAQ about color printingTroubleshooting 232 Remove and reinstall the toner cartridgesTroubleshooting 233 How is color specified in a document to be printed?Manual Color menu Object type Color conversion tablesEmbedded Web Server does not open Troubleshooting 235Contacting Customer Support Product information Edition notice236 NovemberModular component notice Trademarks237 Noise emission levels 238Mercury statement Temperature information Laser noticeLaser advisory label 239Power consumption Product power consumptionPower Saver 240Off mode Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Total energy usage242 South Africa telecommunications notice 243Using this product in Switzerland Regulatory notices for wireless productsUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizExposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada 245246 247 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 248Limitation of liability Extent of limited warranty249 Additional rights Patent acknowledgment250 Numerics IndexIndex 251 Page Page Page Page