Table A-1Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

 

 

 

1720-SMART Hard Drive Detects Imminent

Hard drive is about to fail. (Some hard

Failure

drives have a hard drive firmware patch that

 

will fix an erroneous error message.)

1.Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test.

2.Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.)

3.Back up contents and replace hard drive.

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

1.

Upgrade BIOS to proper version.

 

 

2.

Change the processor.

 

 

 

1802-Processor Not Supported

Recently installed processor is not supported

Install a processor supported by your system.

 

by the system.

 

 

1805-Ambient Temperature Previously Over

This system was placed in a low power state

Limit

to prevent damage due to excessive

 

environmental temperature.

Make sure the system meets the HP enclosure guidelines as listed in the QuickSpecs, including the following:

1.Clean the air vents on the front, back, or any other vented side of the computer.

2.Ensure that there is a 10.2 cm (4 in) clearance on all vented sides of the computer to permit the required airflow.

3.Ensure that computers are not so near each other that they are subject to each other's re-circulated or preheated air.

4.If the computer is within an enclosure, ensure that there is proper intake and exhaust ventilation for the enclosure.

2200-PMM Allocation Error during MEBx Download

Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM.

1.Reboot the computer.

2.Unplug the power cord, re-seat the memory modules, and reboot the computer.

3.If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer.

4.If the error persists, replace the system board.

102 Appendix A POST Error Messages