Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

Table 2-8Solving Keyboard Problems

Keyboard commands and typing are not recognized by the computer.

Cause

Solution

 

 

Keyboard connector is not properly connected.

1. On the Windows XP Desktop, click Start > Shut Down.

 

On the Windows Vista Desktop, click Start, click the

 

arrow on the lower right corner of the Start menu, then

 

select Shut Down.

 

2. After the shutdown is complete, reconnect the keyboard

 

to the back of the computer and restart the computer.

 

 

Program in use has stopped responding to commands.

Shut down your computer using the mouse and then restart

 

the computer.

 

 

Keyboard needs repairs.

See the Worldwide Limited Warranty for terms and conditions.

 

 

Computer is in standby mode.

Press the power button to resume from standby mode.

 

CAUTION: When attempting to resume from standby mode,

 

do not hold down the power button for more than four seconds.

 

Otherwise, the computer will shut down and you will lose any

 

unsaved data.

 

 

Cursor will not move using the arrow keys on the keypad.

 

 

 

Cause

Solution

 

 

The Num Lock key may be on.

Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.

Table 2-9Solving Mouse Problems

Mouse does not respond to movement or is too slow.

Cause

Solution

 

 

Mouse connector is not properly plugged into the back of the

Shut down the computer using the keyboard.

computer.

1.

Press the Ctrl and Esc keys at the same time (or press

 

 

 

the Windows logo key) to display the Start menu.

 

2.

Use the arrow keys to select Shut Down and then press

 

 

the Enter key.

 

3.

After the shutdown is complete, plug the mouse

 

 

connector into the back of the computer (or the keyboard)

 

 

and restart.

 

 

Program in use has stopped responding to commands.

Shut down the computer using the keyboard then restart the

 

computer.

 

 

 

ENWW

Solving Keyboard and Mouse Problems 27

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HP 6005 Pro Solving Keyboard and Mouse Problems, 8Solving Keyboard Problems, 9Solving Mouse Problems, Select Shut Down
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6005 Pro specifications

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