Solving USB Flash Drive Problems

If you encounter USB flash drive problems, common causes and solutions are listed in the following table.

Table 2-15Solving USB Flash Drive Problems

USB flash drive is not seen as a drive letter in Windows.

Cause

Solution

 

 

The drive letter after the last physical drive is not available.

Change the default drive letter for the flash drive in Windows.

 

 

USB flash drive not found (identified).

 

 

 

Cause

Solution

 

 

The device is attached to a USB port that has been hidden in

Run the Computer Setup utility and ensure that “Device

Computer Setup.

Available” is selected for the USB Ports under Security >

 

Device Security.

 

 

The device was not properly seated before power-up.

Ensure the device is fully inserted into the USB port before

 

applying power to the system

 

 

System will not boot from USB flash drive.

 

 

 

Cause

Solution

 

 

Boot order is not correct.

Run the Computer Setup utility and change boot sequence in

 

Storage > Boot Order.

 

 

Removable Media Boot is disabled in the Computer Setup

Run the Computer Setup utility and enable booting to

utility.

removable media in Storage > Storage Options. Ensure USB

 

is enabled in Storage > Boot Order.

 

 

The image on the device is not bootable.

Follow the procedures described in the “ROM Flash:

 

Replicating the Setup: Creating a Bootable Device: Supported

 

USB Flash Media Device” section of the Service Reference

 

Guide.

 

 

The computer boots to DOS after making a bootable flash drive.

Cause

Solution

 

 

Flash drive is bootable.

Install the flash drive only after the operating system boots.

 

 

ENWW

Solving USB Flash Drive Problems 39