Solving Internet Access Problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Table 2-17Solving Internet Access Problems

Unable to connect to the Internet.

Cause	Solution

Internet Service Provider (ISP) account is not set up properly.	Verify Internet settings or contact your ISP for assistance.

Modem is not set up properly.	Reconnect the modem. Verify the connections are correct
	using the quick setup documentation.

Web browser is not set up properly.	Verify that the Web browser is installed and set up to work with
	your ISP.

Cable/DSL modem is not plugged in.	Plug in cable/DSL modem. You should see a “power” LED light
	on the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted due	Try connecting to the Internet at a later time or contact your
to bad weather.	ISP. (If the cable/DSL service is connected, the “cable” LED
	light on the front of the cable/DSL modem will be on.)

The CAT5 UTP cable is disconnected.	Connect the CAT5 UTP cable between the cable modem and
	the computers’s RJ-45 connector. (If the connection is good,
	the “PC” LED light on the front of the cable/DSL modem will be
	on.)

IP address is not configured properly.	Contact your ISP for the correct IP address.

Cookies are corrupted. (A “cookie” is a small piece of	Windows Vista
information that a Web server can store temporarily with the	1.	Select Start > Control Panel.
Web browser. This is useful for having the browser remember
some specific information that the Web server can later	2.	Click Network and Internet.
retrieve.)
	3.	Click Internet Options.
	4.	In the Browsing history section on the General tab, click
		the Delete button.
	5.	Click the Delete cookies button.
	Windows XP
	1.	Select Start > Control Panel.
	2.	Double-clickInternet Options.
	3.	On the General tab, click the Delete Cookies button.

Cannot automatically launch Internet programs.

Cause	Solution

You must log on to your ISP before some programs will start.	Log on to your ISP and launch the desired program.

ENWW	Solving Internet Access Problems 41

6005 Pro specifications

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HP 6005 Pro manual 17Solving Internet Access Problems

Models: 6005 Pro