Solving Software Problems

Most software problems occur as a result of the following:

The application was not installed or configured correctly.

There is insufficient memory available to run the application.

There is a conflict between applications.

Be sure that all the needed device drivers have been installed.

If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Table 2-18Solving Software Problems

Computer will not continue and no HP logo screen has appeared.

Cause

Solution

 

 

POST error has occurred.

Observe the beeps and LED lights on the front of the computer.

 

See Appendix A, POST Error Messages on page 45 to

 

determine possible causes.

 

See the Restore Kit or the Worldwide Limited Warranty for

 

terms and conditions.

 

 

Computer will not continue after HP logo screen has appeared.

Cause

Solution

 

 

System files may be damaged.

Press the F11 key at startup to boot into the recovery partition and run a factory restore.

CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.

“Illegal Operation has Occurred” error message is displayed.

Cause

Solution

 

 

Software being used is not Microsoft-certified for your version

Verify that the software is certified by Microsoft for your version

of Windows.

of Windows (see program packaging for this information).

 

 

Configuration files are corrupt.

If possible, save all data, close all programs, and restart the

 

computer.

 

 

ENWW

Solving Software Problems 43

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HP 6005 Pro manual 18Solving Software Problems

6005 Pro specifications

The HP 6005 Pro is a robust desktop computer that serves as a versatile solution for both business and home office environments. This model is part of HP's Pro series, designed primarily for professionals who need reliability and performance in a compact form factor. Featuring AMD's Phenom II and Athlon II processors, the 6005 Pro offers a balance of power and efficiency, making it suitable for multitasking and running demanding applications.

One of the standout features of the HP 6005 Pro is its expandability. With a variety of configuration options, users can choose from different processor speeds and RAM capacities, up to 16 GB, ensuring that the system can handle everything from simple office tasks to more complex data processing needs. The desktop supports DDR3 SDRAM, which enhances system responsiveness and enables faster data processing.

In terms of connectivity, the HP 6005 Pro is well-equipped. It includes multiple USB ports, allowing for easy connections to peripherals such as printers, scanners, and external drives. Additionally, it comes with integrated HDMI and VGA outputs, making it simple to connect to a variety of display devices for presentations, multimedia, or extended workspaces.

The HP 6005 Pro also takes security into consideration, offering features such as TPM (Trusted Platform Module) technology. This enhances data encryption and protects sensitive information, making it an excellent choice for businesses handling confidential data. Moreover, HP's BIOS protection helps safeguard the system against unauthorized access and malware attacks.

Another key characteristic of the HP 6005 Pro is its energy efficiency. With an Energy Star rating, the system not only reduces power consumption but also minimizes operational costs. This is particularly beneficial for small to medium-sized businesses looking to lower their overhead while maintaining high productivity levels.

Additionally, the compact design of the HP 6005 Pro allows it to fit comfortably in various workspace configurations, making it an ideal choice for limited office spaces. Its durability ensures that it can withstand the rigors of daily use, making it a sound investment for any budget-conscious organization.

In summary, the HP 6005 Pro combines power, flexibility, and efficiency, catering to the diverse needs of today’s professionals. With its expandable architecture, robust security features, and energy-saving capabilities, it remains a solid choice in the desktop market.