Solving Hard Drive Problems

Table 2-3Solving Hard Drive Problems

Hard drive error occurs.

Cause

Solution

 

 

Hard disk has bad sectors or has failed.

1.In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now.

In Microsoft Windows Vista, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error- checking click Check Now.

2.Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk.

Disk transaction problem.

Cause

Solution

 

 

Either the directory structure is bad or there is a problem with a file.

In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error- checking, click Check Now.

In Microsoft Windows Vista, right-clickStart, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now.

Drive not found (identified).

Cause

Solution

 

 

Cable could be loose.

Check cable connections.

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in the Solving Hardware

installed device.

Installation Problems on page 29. If the system still does not

 

recognize the new device, check to see if the device is listed

 

within Computer Setup. If it is listed, the probable cause is a

 

driver problem. If it is not listed, the probable cause is a

 

hardware problem.

 

If this is a newly installed drive, run the Computer Setup utility

 

and try adding a POST delay under Advanced > Power-On

 

Options.

 

 

The device is attached to a SATA port that has been hidden in

Run the Computer Setup utility and ensure Device Available

Computer Setup.

is selected for the device's SATA port in Security > Device

 

Security.

 

 

Drive responds slowly after initial power up.

Run Computer Setup and increase the POST Delay in

 

Advanced > Power-On Options.

 

 

14 Chapter 2 Troubleshooting Without Diagnostics

ENWW