Solving Software Problems
Most software problems occur as a result of the following:
●The application was not installed or configured correctly.
●There is insufficient memory available to run the application.
●There is a conflict between applications.
●Be sure that all the needed device drivers have been installed.
●If you have installed an operating system other than the
If you encounter software problems, see the applicable solutions listed in the following table.
Table
Computer will not continue and no HP logo screen has appeared.
Cause | Solution |
|
|
POST error has occurred. | Observe the beeps and LED lights on the front of the computer. |
| See Appendix A, POST Error Messages on page 45 to |
| determine possible causes. |
| See the Restore Kit or the Worldwide Limited Warranty for |
| terms and conditions. |
|
|
Computer will not continue after HP logo screen has appeared.
Cause | Solution |
|
|
System files may be damaged.
Press the F11 key at startup to boot into the recovery partition and run a factory restore.
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process.
“Illegal Operation has Occurred” error message is displayed.
Cause | Solution |
|
|
Software being used is not | Verify that the software is certified by Microsoft for your version |
of Windows. | of Windows (see program packaging for this information). |
|
|
Configuration files are corrupt. | If possible, save all data, close all programs, and restart the |
| computer. |
|
|
ENWW | Solving Software Problems 43 |