Table 2-11Solving Network Problems (continued)

Network controller stopped working when an expansion board was added to the computer.

Cause

Solution

 

 

The network controller requires drivers.

Verify that the drivers were not accidentally deleted when the

 

drivers for a new expansion board were installed.

 

 

The expansion board installed is a network card (NIC) and

Under the Computer Setup Advanced menu, change the

conflicts with the embedded NIC.

resource settings for the board.

 

 

Network controller stops working without apparent cause.

Cause

Solution

 

 

The files containing the network drivers are corrupted.

Reinstall the network drivers.

 

 

The cable is not securely connected.

Ensure that the cable is securely attached to the network

 

connector and that the other end of the cable is securely

 

attached to the correct device.

 

 

The network controller is defective.

Contact an authorized service provider.

 

 

New network card will not boot.

 

 

 

Cause

Solution

 

 

New network card may be defective or may not meet industry- standard specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to network server when attempting Remote System Installation.

Cause

Solution

 

 

The network controller is not configured properly.

Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC.

System setup utility reports unprogrammed EEPROM.

Cause

Solution

 

 

Unprogrammed EEPROM.

Contact an authorized service provider.

 

 

ENWW

Solving Network Problems 33