Chapter 7: Troubleshooting
Note: For information about preserving battery life and about HP accessories you can use to power the camera (such as the HP AC power adapter, and the HP rechargeable batteries and battery recharger), see Appendix B starting on page 103.
Overview
This chapter explains how to troubleshoot some common problems you may encounter while using your camera.
If you still cannot remedy the problem, contact HP for help. See “Contacting HP Customer Care” on page 93.
Troubleshooting Common Problems
Problem | Solution |
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The camera will not | If you are using batteries: |
power on | Check the type of batteries that you have installed in the camera. They |
| may not be the appropriate type for a digital camera. Use only high |
| quality AA photo lithium, high drain alkaline, or NiMH batteries. |
| Check to make sure the batteries are inserted correctly. The positive and |
| negative poles may be reversed. |
| The batteries’ charge may be low or completely drained. Try installing |
| new batteries or recharged batteries, |
| If you are using the HP AC power adapter instead of batteries: |
| Is the AC power adapter plugged in? |
| Is there power at the outlet? |
| Is the AC power adapter dead? |
| Also see the next problem and solution, below. |
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The camera is not responding at all − it won’t power on or off
The camera is powered on, but there’s no display on the image LCD
Open the battery compartment door, remove the batteries and/or unplug the HP AC power adapter, and let the camera sit for about 20 minutes with the battery door open to allow the camera to discharge fully. Then either
Press the DISPLAY button again.
Power the camera off and then on again.
The batteries may be nearly drained. (If so, you should see an empty battery status icon on the status LCD.) Leave the image LCD turned off, or insert charged batteries.
| Chapter 7: Troubleshooting | 88 | Troubleshooting Common Problems |
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