Problem

Solution

 

 

A TWAIN error occurs

Š Verify that the software program can see the camera through its own TWAIN

when a software program

select source. While software programs vary on how to select a TWAIN source,

tries to acquire an image

generally the easiest way to determine whether a program supports TWAIN is

from the camera

to see if there is an Acquire selection in the File menu. If not, then check for a

 

 

TWAIN command located under the Import selection of the File menu. If

 

neither exits, and you have a scanner, check the manual for the software

 

program to see if you can use TWAIN to scan images, instead.

 

Š For more detailed information about this problem, consult the Technical

 

Support section for this camera that is located on the HP website at:

 

www.hp.com/photosmart.

 

 

I am trying to name a

Š Try using a different group name. Note that the camera does not accept group

group of images, but the

names that begin with BR or TL (regardless of language).

camera is not responding

Š Group names must be eight characters or less, and cannot contain spaces.

 

 

I am searching through

Make sure that the From date is prior or equal to the To date.

images by date, and have

 

selected the find dates,

 

but the camera is not

 

responding

 

 

 

I can’t get images to

Make sure that the video output format (NTSC or PAL) that you set in the Video

display on my television

Preferences submenu of Playback mode is correct for the video input format of

when I connect my

your television. (See “Video Preferences Submenu” on page 77.)

camera to it

 

 

 

I’m having trouble

Š Be aware that it will take an average of 20 seconds to transfer an image from

JetSending an image to

the camera to a printer via JetSend.

my printer

Š Make sure that your printer is JetSend-capable.

 

Š Make sure that the camera’s infrared window is lined-up with the printer’s

 

infrared sensor, and that the camera and printer are about 10 inches apart.

 

 

I’m having trouble

Š Make sure that the other camera is a Digita camera.

sending images to

Š Make sure that the camera’s infrared window is lined-up with the other camera’s

another camera

infrared sensor, and that the cameras are about 10 inches apart.

 

 

Chapter 7: Troubleshooting

92

Troubleshooting Common Problems