Problem | Solution | |
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A TWAIN error occurs | Verify that the software program can see the camera through its own TWAIN | |
when a software program | select source. While software programs vary on how to select a TWAIN source, | |
tries to acquire an image | ||
generally the easiest way to determine whether a program supports TWAIN is | ||
from the camera | ||
to see if there is an Acquire selection in the File menu. If not, then check for a | ||
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| TWAIN command located under the Import selection of the File menu. If | |
| neither exits, and you have a scanner, check the manual for the software | |
| program to see if you can use TWAIN to scan images, instead. | |
| For more detailed information about this problem, consult the Technical | |
| Support section for this camera that is located on the HP website at: | |
| www.hp.com/photosmart. | |
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I am trying to name a | Try using a different group name. Note that the camera does not accept group | |
group of images, but the | names that begin with BR or TL (regardless of language). | |
camera is not responding | Group names must be eight characters or less, and cannot contain spaces. | |
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I am searching through | Make sure that the From date is prior or equal to the To date. | |
images by date, and have |
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selected the find dates, |
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but the camera is not |
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responding |
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I can’t get images to | Make sure that the video output format (NTSC or PAL) that you set in the Video | |
display on my television | Preferences submenu of Playback mode is correct for the video input format of | |
when I connect my | your television. (See “Video Preferences Submenu” on page 77.) | |
camera to it |
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I’m having trouble | Be aware that it will take an average of 20 seconds to transfer an image from | |
JetSending an image to | the camera to a printer via JetSend. | |
my printer | Make sure that your printer is | |
| Make sure that the camera’s infrared window is | |
| infrared sensor, and that the camera and printer are about 10 inches apart. | |
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I’m having trouble | Make sure that the other camera is a Digita camera. | |
sending images to | Make sure that the camera’s infrared window is | |
another camera | infrared sensor, and that the cameras are about 10 inches apart. | |
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Chapter 7: Troubleshooting | 92 | Troubleshooting Common Problems |
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