Problem

Solution

 

 

 

 

 

 

 

The camera is displaying

There are 3 different types of error messages you may see on the camera:

an error message

Š Memory card is not formatted - “Err” is displayed on the status LCD and the

 

message “Card requires formatting” is displayed on the image LCD. This

 

means the memory card needs to be formatted. Either see “Formatting the

 

Memory Card” on page 98 for information on how to format the card, or

 

replace the current memory card with another, formatted one.

 

Š Flash cannot charge - “Err” and the lightning bolt icon blinks on the status LCD

 

for 3 seconds, then the camera powers off. “Err” and the lightning bolt will

 

remain displayed on the status LCD until the batteries are drained. This

 

problem requires repair of the camera. See “Contacting HP Customer Care” on

 

page 93 to call HP for help.

 

 

 

 

Š Other errors - The camera locks up and blinks a 3-digit error code on the status

 

LCD. Try powering the camera off and then on again. You may also need to

 

remove the batteries and install them again. If the problem persists, see

 

“Contacting HP Customer Care” on page 93 to call HP for help. Be sure to tell

 

the HP representative the error code that you see displayed on the status LCD.

 

 

 

 

The camera’s status LCD

There is no memory card installed in the camera, or the memory card is full. If there

is flashing 000

isn’t one installed, power off the camera, install a memory card in it, and then power

 

on the camera again. If the memory card is full, transfer the images you want to

 

keep to your computer (see “Transferring Images to Your Computer” on page 38),

 

and then delete images from the memory card to free-up space.

 

 

 

 

 

The image counter on the

The default setting for the image counter is continuous counting of images. If you

camera’s status LCD won’t

want to have it reset to zero when the memory card is empty, you can change the

reset when the memory

setting in the Image Counter submenu (under the Preferences menu in Capture

card is empty

mode). See “Image Counter Submenu” on page 71. Once you have changed the

 

image counter setting, you must power the camera off and then on again. Also

 

ensure that the camera’s memory card is completely empty.

 

 

 

 

 

 

 

 

The camera will not focus

Š Ensure that the camera mode dial is set to Capture mode

 

.

 

 

Š You may be too close to the subject. Try using the Macro auto focus range.

 

Š Try using Focus Lock. See “Using Focus Lock” on page 18.

 

 

 

 

 

Digital zoom is not

For digital zoom to work correctly, the camera’s image LCD must be turned on.

working

Ensure that the camera mode dial is set to Capture mode

 

. Then press the

 

 

 

DISPLAY button.

Chapter 7: Troubleshooting

90

Troubleshooting Common Problems