Problem | Solution |
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The camera is displaying | There are 3 different types of error messages you may see on the camera: | ||||
an error message | Memory card is not formatted - “Err” is displayed on the status LCD and the | ||||
| message “Card requires formatting” is displayed on the image LCD. This | ||||
| means the memory card needs to be formatted. Either see “Formatting the | ||||
| Memory Card” on page 98 for information on how to format the card, or | ||||
| replace the current memory card with another, formatted one. | ||||
| Flash cannot charge - “Err” and the lightning bolt icon blinks on the status LCD | ||||
| for 3 seconds, then the camera powers off. “Err” and the lightning bolt will | ||||
| remain displayed on the status LCD until the batteries are drained. This | ||||
| problem requires repair of the camera. See “Contacting HP Customer Care” on | ||||
| page 93 to call HP for help. |
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| Other errors - The camera locks up and blinks a | ||||
| LCD. Try powering the camera off and then on again. You may also need to | ||||
| remove the batteries and install them again. If the problem persists, see | ||||
| “Contacting HP Customer Care” on page 93 to call HP for help. Be sure to tell | ||||
| the HP representative the error code that you see displayed on the status LCD. | ||||
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The camera’s status LCD | There is no memory card installed in the camera, or the memory card is full. If there | ||||
is flashing 000 | isn’t one installed, power off the camera, install a memory card in it, and then power | ||||
| on the camera again. If the memory card is full, transfer the images you want to | ||||
| keep to your computer (see “Transferring Images to Your Computer” on page 38), | ||||
| and then delete images from the memory card to |
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The image counter on the | The default setting for the image counter is continuous counting of images. If you | ||||
camera’s status LCD won’t | want to have it reset to zero when the memory card is empty, you can change the | ||||
reset when the memory | setting in the Image Counter submenu (under the Preferences menu in Capture | ||||
card is empty | mode). See “Image Counter Submenu” on page 71. Once you have changed the | ||||
| image counter setting, you must power the camera off and then on again. Also | ||||
| ensure that the camera’s memory card is completely empty. |
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The camera will not focus | Ensure that the camera mode dial is set to Capture mode |
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| You may be too close to the subject. Try using the Macro auto focus range. | ||||
| Try using Focus Lock. See “Using Focus Lock” on page 18. |
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Digital zoom is not | For digital zoom to work correctly, the camera’s image LCD must be turned on. | ||||
working | Ensure that the camera mode dial is set to Capture mode |
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DISPLAY button.
Chapter 7: Troubleshooting | 90 | Troubleshooting Common Problems |
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