Contacting hp customer support | HP 620 instruction

Contacting hp customer support

In addition to the Web, you can contact HP by telephone or mail for support and service for your camera. Prices, availability, and hours of support are subject to change without notice.

How hp can help

The HP support hotline can help resolve problems with setup, installation, configuration, and operation. For help with non-HP hardware or software, please contact the manufacturer.

Before you call

Review troubleshooting tips.

Have the following information ready before you call:

zserial number (found on the bottom of your camera)

zproduct name

zdate of purchase

Obtaining support in the United States

Free telephone support for one year

Within one year of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply.

Call (1) (208) 323-2551.

Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, or 9 am to 4 pm Saturday.

54	hp photosmart 620 user’s manual

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HP 620 manual Contacting hp customer support, Obtaining support in the United States

Contents

Photosmart Series Digital camera Page Trademark and copyright information Copyright 2002 Hewlett-Packard CompanyPage Table of Contents Using hp instant share Troubleshooting and supportAdding, modifying, and removing e-mail Unloading, printing, and displaying images Appendix a Batteries and accessories Camera specificationsAppendix B Camera dock Appendix C Reference Hp photosmart 620 user’s manual Getting started Shutter button Power buttonCamera parts Power adapter Connector AC power adapter to the camera toBattery door Allows access to the batteries Name Description Zoom lens Quality button Good to Better to BestFlash button Zoom Out Display button Share button Setup Attaching the wrist strapInserting the batteries Attach the wrist strap as shown in the illustration Turning on power Inserting the memory card optional Setting the date and time Choosing the language Installing the software To install any bonus software To install any bonus software Taking pictures Taking still pictures Recording video clips Using focus lockUsing instant review Page Using Preview mode Using the self-timer Digital zoom Using zoomOptical zoom Using the flash Changing the image quality GoodBetter Best Hp photosmart 620 user’s manual Using Playback and the Main menu Using Playback modeIndicates the quality setting of the image Indicates zoom level Mode, press the button Reviewing imagesReviewing video clips Using the Main menu Rotating images Exit Exits the Delete menu Deleting imagesPressing again rotates the image an additional 90 degrees Viewing thumbnail images Magnifying imagesYou can scroll through thumbnail Set of images, use the buttons Using the Setup menu To set the Welcome Screen Select USB Configuration in the Setup menu Digital Camera causes the computer to recognize Language Using hp instant share A4 or A6, the picture is printed at A6 size Print 2 copies of current imageThis chapter Check mark indicates a destination has been Using hp instant share to print pictures Using the hp instant share e-mail service Adding, modifying, and removing e-mail addresses On the computer, click Retrieve from Camera Selecting images to be e-mailed Turn on the camera, then press the button Windows Unloading, printing, and displaying images Unloading to a computer Printing images Displaying images on a TV Displaying a slideshow Hp photosmart 620 user’s manual Troubleshootingsupport Problems and solutionsProblem Solution Does not Press aButton Shutter button Press Replace BatteriesFrequently Wrong Long delay OccursBetween Picture Too dark Too bright Off Change the USB Configuration WhenConnect It cannot find Message Error messagesError messages on the camera To move any ImagesInvalid date Unsupported Unable to TrayIs open Incorrect or Finding help on the web Error messages on the computerGetting assistance Contacting hp customer support Obtaining support in the United States If you think your HP product might need service, call After the first year Obtaining support worldwide Czech Republic +42 02 6130 7310 Denmark +45 39 29 Saudi Arabia 800 897 Hewlett-Packard limited warranty statement Troubleshooting and support Regulatory information Appendix a Batteries and accessories Camera is operating on AC powerManaging batteries Need to be recharged or replaced Rechargeable batteries Extending battery lifePower conservation Purchasing accessories Hp photosmart 620 user’s manual Appendix B Camera dock Camera Dock has no power or there is no Camera DockOther device is active Camera connected Unloading images to a computer using the dock Check that the HP Camera Dock is connected to your computer Printing images using the dock Displaying images on a TV using the dock Camera specifications FeatureAppendix C Reference 128 MB Internal memory Quality Images Image LCD Backlit color TFT 1.5 inch AVI Motion Jpeg for video Weight 203 g DCF Hp photosmart 620 user’s manual Index Batteries Mail Macintosh Quality Zoom Q2170-90010