HP 620 manual After the first year, If you think your HP product might need service, call

If you think your HP product might need service, call

HP Customer Support, which can help determine if service is required. Or, visit www.hp.com/cpso-support/guide/psd/ repairhelp.html for the nearest sales and service office.

After the first year

Call (1) (208) 323-2551.

A fee of $25.00 per call (U.S.) will be charged to your credit card. Charges begin only when you connect with a support technician.

Upgraded warranty options

You can select one of the following upgraded warranty options (available in the U.S. only):

zStandard Next Day Exchange

zAccidental Damage Protection with Next Day Exchange

Upgrade your standard factory warranty to three years with the HP SupportPack. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. HP will determine the hardware service offering based upon the outcome of system self-test programs run by the customer through the initial call to the HP Customer Care Center. If during your technical support call it is determined that your product needs replacement, HP will ship you this replacement product next business day free of charge. Optional Accidental Damage Protection is also available. This warranty upgrade protects against accidental breakage such as spills, drops, or falls. Both of these warranty upgrades offer maximized uptime and productivity, the convenience of door- to-door pickup with delivery, packaging and freight prepaid by HP.

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