HP 6271AP Internet Access

Finding Help & Support

Internet Access

Symptom	Problem	Solution

Cannot connect to the	Internet Service Provider	Verify Internet settings, or contact your ISP for
Internet.	(ISP) account is not set up	assistance.
	properly.

	Modem is not set up	Reconnect the modem, verifying connections:
	properly.	telephone line to telephone (for external phone sets)
		and telephone line to wall jack (from computer to
		wall).

	Web browser is not	Verify that the Web browser is installed and set up to
	set up properly.	work with your ISP.

7–18	Getting Started

Contents

Getting Started WARNING: CAUTION: Contents 1 Getting Information and Updates 2 Setting Up the Computer 3 Using the Computer 4 Using the Internet 5 Maintaining the Computer 6Using Application Recovery and System Recovery 7 Finding Help & Support 8 Upgrading the Computer Index Getting Information and Updates Warranty and Support Guide Setting Up the Computer Turning On the Computer for the First Time Registering with Compaq Making Recovery CDs Working in Comfort Page Using the Computer Using the Diskette (Floppy) Drive Using the Hard Drive To Check Hard Disk Space 2.Click My Computer Using the CD or DVD Drive Comparison of Drives and Actions Support for Disc Types Using the Combo Drive Inserting and Removing a CD or DVD Disc Listening to Music Playing a Movie Creating a CD Uses of the CD-RWDrive CD-Rand CD-RWDisc Comparison Maintaining the CD or DVD Drive Using the DVD Writer Drive Using the Mouse Mouse Components Using the Scroll Mouse Using the Optical Mouse Using the Wireless Optical Mouse Compaq Keyboards Compaq Internet Keyboard Components Compaq Internet Keyboard Components (Continued) Using the Internet Buttons Internet Buttons Internet Buttons (Continued) Customizing the Internet Buttons Modifying Monitor Display Properties Using Speakers Using multi-channelaudio speakers To confirm that your PC has multi-channelaudio: To connect your multi-channelspeaker system to the PC: To configure multi-channelaudio output for speakers configuration: 2.Choose All Programs 3.Click Multi-channelSound Manager. The Audio Configuration window opens Multi-channel Sound Manager Audio Click the option for the number of speakers that matches your 5.Click OK To use the microphone with multi-channelaudio: on page 3–26 Adjusting speaker volume Turning Off the Computer Printing Using the Print Menu Saving Energy Standby Mode Hibernation Mode Automatic Standby or Using the Internet The Basics What Is the Internet What Is a Hyperlink Web Browsers E-mail Send and Receive 4.Click Remember Password To Send an E-mail 2.Click the New Mail Message icon 4.Type the subject of your message in the Subject box Send To Read Your E-mailMessages 2.Click Inbox. New messages appear in bold type Inbox 3.Double-clickthe message to display the message text Content Advisor Network and Internet Connections Internet Options Content Enable Settings Maintaining the Computer Routine Maintenance Guidelines Preventive Maintenance Cleaning Up the Hard Drive Emptying the Recycle Bin Scanning the Hard Drive Defragmenting the Drive Virus Protection Using Application Recovery and System Recovery System Restore Application Recovery System Recovery To Start System Recovery If the Computer Is Responding 6.Choose All Programs 8.Click Compaq PC System Recovery If the Computer Is Not Responding Using Compaq Recovery CD Creator To Run Compaq Recovery CD Creator 1.Close any open programs To close programs, click X in the upper-rightcorner of each window Compaq Recovery CD Creator 6.Follow the onscreen instructions. Label each CD disc as they finish Using Recovery CDs 2.Turn off the computer: If the computer responds, click 4.Press the Power button on the front of the PC to turn on the computer 5.Enter the BIOS setup program during the startup by doing the following: 6.Press the right arrow key to select Boot 8.Change the first boot device to CD-ROMby using one of these methods: Press the down arrow key to select the Next Page Page Finding Help & Support Integrated Help Tool Online Service and Support Preparing to Ship the Computer Solving Minor Problems Symptom Problem Solution Start click Control Panel CD-ROM, CD-RW, DVD-ROM,or DVD+RW/+R Drive CD-ROM, CD-RW, DVD-ROM,or DVD+RW/+R Drive (Continued) Control Panel 2.Click Performance and Maintenance, and then click System Hardware Device Manager Page Diskette (Floppy) Drive click My Computer 3½ Floppy (A:) Format Diskette (Floppy) Drive (Continued) Page Page Display (Monitor) Screen is blank, and Monitor power cable is not Reconnect the power plug on the monitor power light is not lit Display (Monitor) (Continued) Hard Drive Task Manager End Task Hardware Installation Hardware Installation (Continued) Internet Access Internet Access (Continued) 2.Click Printers and Other Hardware 3.Click Phone and Modem Options Modems Properties Troubleshoot Keyboard and Scroll Mouse Click Turn Off Computer Turn Off Keyboard and Scroll Mouse (Continued) Computer Page Optical Mouse Wireless Mouse Memory Restart Select Adjust your startup resources to improve performance or Improve your hard drive performance Power Power (Continued) Page Miscellaneous Miscellaneous (Continued) Undo harmful or unintended changes to your system Upgrading the Computer Preparing the Computer 5.Disconnect all external devices connected to the computer Remove the access panel by loosening the screw(s) WARNING: Beware of sharp edges inside the chassis Page Page Removing or Upgrading a Drive Locating Drive Positions Removing a Drive Page Page Page Page Page Replacing or Adding a Drive Page Reconnecting the Hard Drive Cables Reassembling the Diskette Adapter Upgrading or Replacing Memory Removing a Memory Module Replacing or Adding a Memory Module 1.Open both latches of the memory module socket If you are replacing Page Removing or Installing an Expansion Card To Remove an Expansion Card Page To Install an Expansion Card ❏If you have a 6000 model, continue to step ❏If you have an 8000 model, skip to step 4.For the 6000 model, replace the expansion cover bracket 1 and screw 5. For both the 6000 and 8000 models Reassembling the Computer Page Page 4.Reconnect the modem/phone cable, if present 5.Reconnect all peripheral devices to the computer 6.Turn on the computer by pressing the Power button Index