Solve setup problems

Step 5. Make sure your computer is not connected to your network over a Virtual Private Network (VPN)

A Virtual Private Network (VPN) is a computer network that uses the Internet to provide a remote, secure connection to an organization’s network. However, most VPN services do not allow you to access local devices (like your printer) on your local network while your computer is connected to the VPN.

To connect to the printer, disconnect from the VPN.

Tip: To use the printer while connected to

the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time.

For more information, contact your network administrator or the person who set up the wireless network.

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Problems using Web Services

If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the following:

Make sure the printer is connected to the Internet using an Ethernet or wireless connection.

Note: You cannot use these web features if the printer is connected using a USB cable.

Make sure the latest product updates have been installed on the printer. For more information, see “Update the printer” on page 8.

Note: If a mandatory update is required for the printer, Web Services will be turned off and will not be available until the update has been installed. After the update has been installed, set up Web Services again. For more information, see “Set up Web Services” on page 6.

Make sure Web Services is enabled on the printer. For more information, see “Set up Web Services” on page 6.

If you are using HP ePrint, check the following:

Make sure that the printer’s email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print.

Make sure you are sending documents that meet the HP ePrint requirements. For more information, see “HP ePrint guidelines” on page 7.

If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid:

Check the settings being used by the Web browser you are using (such as Internet Explorer, Firefox, or Safari).

If your proxy server requires a username and password, make sure the information has been entered correctly.

Check with the IT administrator or person who set up your firewall.

If the proxy settings used by your firewall have changed, you must update these settings in either the printer’s control panel or the embedded web server (EWS). If these settings are not updated, you will not be able to use Web Services.

For more information, see “Set up Web Services” on page 6.

Tip: For additional help setting up and using Web Services, visit www.eprintcenter.com.

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HP 6700 - H7, 6600 - H7 manual Problems using Web Services

6700 - H7, 6600 - H7 specifications

The HP 6700 - H7 is a high-performance all-in-one printer that caters to both personal and professional use. This versatile machine combines advanced technology and user-friendly features, making it an ideal choice for home offices and small businesses.

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