Printer will not print.
Cause | Solution |
|
|
If you are on a network, you may not have made the connection | Make the proper network connections to the printer. |
to the printer. |
|
|
|
Printer may have failed. | Run printer |
|
|
Printer will not turn on. |
|
|
|
Cause | Solution |
The cables may not be connected properly.
Reconnect all cables and check the power cord and electrical outlet.
Printer prints garbled information.
Cause | Solution |
|
|
The correct printer driver for the application is not installed. | Install the correct printer driver for the application. |
|
|
The cables may not be connected properly. | Reconnect all cables. |
|
|
Printer memory may be overloaded. | Reset the printer by turning it off for one minute, then turn it back |
| on. |
|
|
Printer will not print. |
|
|
|
Cause | Solution |
|
|
The printer may be out of paper. | Check the paper tray and refill it if it is empty. |
|
|
Solving keyboard and mouse problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.
Cause | Solution |
If your computer is equipped with USB 3.0 ports, connected USB 3.0 devices can interfere with the wireless keyboard USB receiver.
Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices. If you still experience interference, you may have to place the connectors farther apart using an external USB hub.
Solving keyboard and mouse problems 185